You cannot access the private section of this site

You cannot access the private section of this site

I get this error when I try to login with the jfbconnect button. "You cannot access the private section of this site"
The new user is listed as registered, but not signed in. Also, the user does not really get "registered" status, since the extra user menu items available to registered users  is not displayed.
The redirect page is set to guest access, and I have also tried not specifying  a redirect page, but same problem.
The primary key ID of registered is set to #2 in the phpadmin.
I have read a previous post for jfbconnect 2.5 but did not find a solution.
The site is running joomla 3.0.3, mysql 5.5.28, jfbconnect 5

Scotty
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Re: You cannot access the private section of this site

Had the tech support crew of Siteground hosting take a look at my problem and they say that JFBConnect damaged the built-in Joomla login component. I am no longer getting the error, but still can not login in the front end. They recommend that I uninstall it and contact you or just forget about JFBConnect and reinstate a backup priot to JFBConnect.

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Re: You cannot access the private section of this site

I'm not sure what that means about JFBConnect damaging the login component. We don't alter the login component of Joomla in anyway, either by modifying files or through our plugins. Do you have any more information on what that means?

As for logging in, are you not able to login through Joomla user credentials either, or just JFBConnect? Can you private message us a set of super admin credentials so we can look into the issue further?

Thanks,
Alex

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alzander
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Re: You cannot access the private section of this site

I have made so many changes in the past two days that I just reverted back to a database from two days ago. My problem has been here for over two weeks, about the time I installed JFBConnect. I agree that it may not be JFBConnect, but at this point I am out of ideas. I have just sent you a message with the login info.
A user can be created, but can not login. If the user is logged in (registered) then you should be able to see that in the user history as well as seeing additional menu items on the left side.

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Re: You cannot access the private section of this site

Thanks for the credentials. I was able to look around your JFBConnect and general Joomla settings and most things look configured correctly, though there are a few oddities mentioned below.

After checking the settings, I tried to login with Facebook and saw the issue. Then, I created a standard Joomla user using the normal registration process. After activation, I still wasn't able to login. After that, I disabled all of the JFBConnect plugins (authentication, content, system, and user) and still couldn't login with standard Joomla credentials.

The only way I can login is using the Super Admin credentials you sent to me. So, I'll definitely agree that there's a permissions problem. In the Global Configuration -> Permissions area, "Registered" the "Site Login" setting is enabled, but obviously still isn't working. However, I *temporarily* switched the "Registered" group settings to have "Super Admin" enabled. Once I did that, I could login both from Joomla credentials or JFBConnect. So, something on your site is restricting access to only super admin credentials. I have no idea what that would be (either a security extension or a database problem/bug), but that's as narrowed down as I can get.

Things I noticed:
* You have SP Upgrade installed on your system. Did you migrate from Joomla 1.5 (or 2.5) to 3.0? If so, it's likely possible the problem(s) were introduced during the migration.
* If I go to Extension Manager -> Database, there are 4 errors with your database. Clicking "Fix" should correct those db problems, but may not fix the overall access problem. The fact that there are errors may be indicative that there is an underlying database misconfiguration that's the cause of your issues.

I hope this helps get you started. Again, JFBConnect does seem to be working normal since it works when Joomla login works. There's definitely a permissions issue underneath that's causing both to fail. JFBConnect does not modify permissions or global settings *ever*, so this is not caused by JFBConnect.

Thanks,
Alex

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alzander
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Re: You cannot access the private section of this site

Your assumptions were correct, there were some misaligned tables that originated from Sp Upgrade and had nothing to do with JFBConnect. I really appreciate your excellent customer service and help in troubleshooting my problem. Well, I should happily say, my previous problem. current/smile
PS. I people read this post due to similar problem, my solution was to get ACL Manager.

Scotty
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Re: You cannot access the private section of this site

Faaaantastic! I was so confused by this error, I really didn't know where to point you. Glad my hints and investigation helped get you going. ACL and the database tables in general can be very powerful, but unfortunately, very finnicky as well.

I already see some other posts from you, which is great.. Now you're into the meat of JFBConnect, which we can definitely help with current/smile

Best of luck,
Alex

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alzander
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