There's a few things to test to see if it's a data fetching issue or a mapping issue. Once we know where the problem lies, it will be much easier to find a solution.
For DoB and Gender, those fields usually are pre-formatted within EasySocial and each social network. It's important to make sure the formatting is not invalidating the results. For example, if your site use "Man" and "Woman" for gender while Facebook returns "male" and "female", the gender will not import properly. Similar issues can occur with dates, but those are more straightforward.
To check if it's a mapping issue, do the following:
* Create new text only field for both gender and birthday. It's important these are 'text' fields within EasySocial
* Add new mappings for these in JFBConnect, just like the normal birthday and gender fields
* Register and see if the data is imported into these fields
If so, then the social network is sending the proper data. Next, we'll have to make sure the data returned is mapped properly to the options available in EasySocial.
If no data is returned above, then you'll need to check your configuration of each app, the permissions requested and verify you've gone through the app review process (for Facebook).
Thanks,
Alex
Field Sync issue to EasySocial
