Topic-icon Resolving timed out after 10519 milliseconds

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4 years 3 months ago - 4 years 3 months ago #66007 by fb_1627387670
Hello,

It has beem a while since I have an error when login to my joomla v3.9.14 website using JFBConnect 8.3.1.

From the backend when I hit AutoTune - Facebook app I get : Facebook API Error: Resolving timed out after 10519 milliseconds

From the front-end when I autologin with Facebook I get : Error: 28 Resolving timed out after 10520 milliseconds
URL : /index.php?option=com_jfbconnect&task=authenticate.login&provider=facebook&return=L2ZyLw==&xxxxxxxxxxxxxxxxxxxxxe=1

However, sometime the login works for whatever raisons.

I'm on a dedicated server with DEBIAN v8.11 Linux and Plesk Onyx v17.8.1, PHP 7.3.13 with Curl enabled

I'm using Cloudflare for my DNS hosting, I have already added api.facbook.com and sourcecoast.com to the whitelist of my Firewall.

Should I increase some timeout settings somewhere ? I have been diging to find out a fix for many hours without success I'm getting deseperate.

Thanks for your help
Last edit: 4 years 3 months ago by fb_1627387670.
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4 years 3 months ago - 4 years 3 months ago #66010 by fb_1627387670
Problem fixed !!!

in etc/resolv.conf I had to replace the not working nameserver address IP by Google public nameserver IP:
nameserver 8.8.8.8
nameserver 8.8.4.4

And now everything is working perfectly, even faster log-in than before :D :D :D
Last edit: 4 years 3 months ago by fb_1627387670.
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Support Specialist
4 years 3 months ago #66011 by mel
Sorry we didn't reply to this in time, but I'm glad that you were able to resolve the issue. Let us know if you run into anything else that you need help with.

-Melissa
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