Manage Pages Problem

We don't like Facebook's new permission requirements either. Generally, most users get it working without issue, but it seems that some users have a much more difficult time. We're still unsure if this is something on Facebook's end or JFBConnect, but definitely would like to help get you going.

When you say:

I've gone in several times and granted manage and publish permission.

Just to confirm, you've authenticated on the front-end of your site and seen the permission request for manage_pages and publish_pages? And, of course, you've approved those? In that case, the message should go away in the Channels area. If not, we'll gladly investigate further to figure out whats going on.

If you haven't seen those prompts, also let us know that.

We'll do what we can to help get you going.

Thanks,
Alex

Facebook used to allow admins to be able to get any permission even without review first. That makes sense for testing purposes. Then, they started to restrict that further to where you could only get permissions as an admin in Development mode. That worked still as a permission granted in development mode would carry over when you switched your app live.

Now, however, we've been getting reports from some (but not all) users that once they go live, the permission goes away. It sounds like your app is in that state, in which case, yes, you'd need to go through the review process for those fields.

There's not much we can do about it on our end. It seems this is the way Facebook is going, though we don't like it either. The app review process is understandable, but should only be meant for if you're trying to get permissions from a general audience. The admins should always be able to grant the permissions they want to give.. but, alas, I'm not in charge of Facebook..

I hope that helps answer your question, and if you go through the App Review process, keep us posted on your progress.

Thanks,
Alex

Unfortunately, I don't have any great suggestions. Facebook, with it's 50k employees, can't match our support. However, I don't have any access or authority over what they do and don't have any real guidance on what to do here.

The best suggestion I can give, which will at least get you an answer is to post a bug report. They are usually pretty responsive to these in that you'll get something back within 2-3 days. It may be links to some other support area that tells you what you already know, but they do genuinely read them and many times will propagate real issues (which it seems yours is) up the chain:
developers.facebook.com/support/bugs/

Detail out exactly what you said above.. One pages says you need to be verified, another page says you already are.. and there's no way to proceed. Short, but very specific and detailed about what you've done and the issue you're having is best. A screen shot of both those pages "verified" and 'you must be verified' should make it clear the conundrum you're in.

With luck, they can flip a switch or point you toward some cog 'c' that you didn't fill out properly to unclog things.

I hope that helps,
Alex

I hate to tell you, but deleting and recreating usually doesn't help move you up the queue. I hope that works out for you though.

If you switch out the Application ID, please also make sure you:
* Delete any mappings in the 'User Map' area for Facebook. Those mappings are app-specific, so you can run into issues if you change the App ID
* Delete any channels you created using the previous app.
* In the Autotune section, make sure you hit the 'Refresh' button in the menu area of the FB App section.

I hope that helps, but if you continue having issues, let me know.

Thanks,
Alex

A Page Tab App is when you add your site (through your Facebook Application) to a Facebook Page. The result is like:
www.facebook.com/SourceCoast/app/116488908376294/

It's our home page showing inside our Facebook Page. You can use that feature to show a specific page of your site, like a support section, a newsletter signup form, a coupon for Facebook visitors, etc. You can set the URL in the Facebook App configuration for Page Tab URL (either through Autotune or in the FB Developer Area).

To add it to your Page, you can go to the Page Tab/Canvas area of JFBConnect and in the "App as Page Tab" section, there's a line like:

Your Page Tab application appears to be setup properly. To add it to your Facebook Page, Click Here.

Use that link to add your Page Tab to your Page.

With all that description out of the way, I haven't heard of FB requiring you add a Page Tab to your Page when requesting a new permission. What permissions/scope are you requiring? If you don't want the Page Tab you may want to remove the URLs for Page Tab URLs and re-submit. They may be thinking you want to use that feature and want to see an example first.

I hope that helps!
Alex