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  7. Autotune Authorization Failed on Active Subscription

Topic-icon Autotune Authorization Failed on Active Subscription

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4 years 9 months ago #65510 by jtquinto
I have an active JFBConnect account and subscription but AutoTune fails to complete, prompting that the account/subscription cannot be verified.
I've upgraded to the latest version of the component (on Joomla 3.9.8), and I'm still getting the same error.

Please advise on how to fix this.
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Support Specialist
4 years 9 months ago #65515 by alzander
There was an issue with the Error Check tool where it returned an incorrect response even when a subscription is active. We have resolved this issue and you should be able to use the tool without any further problems.

Thanks for alerting us to the problem and for your patience,
Alex
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Active Subscriptions:

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4 years 9 months ago #65519 by jtquinto
Thanks for the quick response!
Everything works fine now.
The topic has been locked.
Support Specialist
4 years 9 months ago #65522 by alzander
Glad to help and thanks for confirming it's working now. We always like to get feedback that things are going as expected.

Thanks,
Alex
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  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Autotune Authorization Failed on Active Subscription
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