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  7. Active subscription shown in Facebook app but not during Error Check

Topic-icon Active subscription shown in Facebook app but not during Error Check

Active Subscriptions:

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4 years 9 months ago #65508 by [email protected]
I have an entered an active subscription key and double checked that my subscription key is entered correctly. That results in finding my subscription during Autotune in the Facebook App (expires Oct 15th). However, when I go to the next page (Error Check) I get "authorization failure" "user not found" "no subscription found". Can you help please?

Thanks

Pete
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Support Specialist
4 years 9 months ago #65514 by alzander
There was an issue with the Error Check tool where it returned an incorrect response even when a subscription is active. We have resolved this issue and you should be able to use the tool without any further problems.

Thanks for alerting us to the problem and for your patience,
Alex
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4 years 8 months ago #65611 by [email protected]
User: User Not Found!Subscription: No Subscription Found!Expires: No Subscription Found! (Expired)Last Checked: 2019/08/12

I get that as well on my installations.
The topic has been locked.
Support Specialist
4 years 8 months ago #65612 by alzander
Please make sure you have set your Subscriber ID in JFBConnect. Your subscriber ID is a 32-character string that can be found in the My Account -> My Profile area from the menu on the top right of our site.

Thanks,
Alex
The topic has been locked.
  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Active subscription shown in Facebook app but not during Error Check
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