Topic-icon Cannot create Social Meta Objects

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4 years 10 months ago - 4 years 10 months ago #65420 by JuanLUX
Hello there,

I have just bought JFBConnect in order to control the OpenGraph objects of my site, I have just disabled the rest of login integration features from the component.

I would like to have in all my articles the description captured from the Meta Description field of the articles.

I have followed all the configuration steps in the doc, and have my app working in Facebook, but when I go to "Social Meta" -> "Objects" and I try to create a new one for my articles, when saving I got the error message:

Error
Error: Information is required about your Application for Open Graph to function. Please run Autotune configuration tool. to fetch your settings.

In the Autotune the only missing part is what you can see in the attached screenshot, related with Namespace

File Attachment:


May you please help me with this?

Thanks and best regards

Juan Luis
Last edit: 4 years 10 months ago by JuanLUX.
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4 years 10 months ago #65422 by JuanLUX
Fixed!!,

I was unsure about what to write on the Namespace and I was always using article and expressions already in use.
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Support Specialist
4 years 10 months ago #65426 by mel
I'm sorry for the delayed response due to the holiday weekend. I'm glad you were able to resolve the issue.

If you haven't seen it already, you can also check out our Quick Start Guides for initial configuration of JFBConnect. Please let us know if you run into any other problems.

-Melissa
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