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  7. Subscription - didn't get renewal discount & still showing as expired

Topic-icon Subscription - didn't get renewal discount & still showing as expired

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5 years 2 days ago #65324 by RIadmin
I renewed my subscription before the expiry date however, not only was I charged the full subscription price ($59.99 instead of the discount) in my installation of JFBConnect, it says the subscription is expired.

How can I get my installation of JFBConnect to show that the subscription is active?
Can I please get a part-refund... the 30% discounted?
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Active Subscriptions:

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5 years 2 days ago #65325 by RIadmin
Ok... that's weird. Now it's showing as active.

My only remaining problem is that I renewed in advance of the expiry, but did not get the renewal discount.
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Support Specialist
5 years 2 days ago #65326 by mel
I'm sorry for the confusion with your renewal process. We recently moved shopping carts which requires the discount code JFBC_RENEW6 to receive the renewal discount on the first purchase with this new cart system. Any subsequent renewals would have the renewal automatically applied.

I've just submitted a partial refund for the discount back to your card. Please allow a few business days for the transaction to complete and let us know if you have any further questions or problems.

Thanks
-Melissa
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5 years 2 hours ago #65329 by RIadmin
Thank you!

I'm sorry I failed to notice the need for the code, and that you're willing to give the refund nonetheless.

Much appreciated,

Vicki
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Support Specialist
5 years 33 minutes ago #65330 by mel
No problem! We understand it's confusing if you're moving from our old system to new one. Let us know if you run into any other issues.

-Melissa
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Active Subscriptions:

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4 years 11 months ago #65331 by Krx
Hi
Thanks for the explanation.
I also tried to renew just now, but without discount applied.
However, I'm out from the office and will be back in Tuesday,
so I hope that I will get discount code so that I can finish my purchase in Tuesday.
I've sent you email via contact form as well
Regards
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Support Specialist
4 years 11 months ago #65332 by mel
Please see Alex's email response to your contact us submission.

-Melissa
The topic has been locked.
  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Subscription - didn't get renewal discount & still showing as expired
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