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Topic-icon This is a first!

5 years 1 week ago - 5 years 1 week ago #65318 by fb_100000593916283
I have been using JFBC for years and I've never seen this before. Got this email overnight:

In working to create a great Platform experience for everyone, we ask developers to ensure the apps they build comply with our Platform Policies. Your app KAA - Login/Register (AppId: XXXXXXXXXXXXXXX) doesn't comply with the following:

Platform Policy 8.3: Use a clearly branded "Login with Facebook" button and follow the Facebook Brand Guidelines: www.facebookbrand.com/.

Your Login button doesn't properly reference Facebook. To fix this issue, you should always use our official SDK for Login. For more information on Login best practices, check out the Login section of our developer documents: developers.facebook.com/docs/facebook-lo...actices#buttondesign


I did just update the version today. I don't know if that will "fix" this although it did change the style of he button.

Thanks in advance!
Last edit: 5 years 1 week ago by fb_100000593916283.
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Support Specialist
5 years 1 week ago #65319 by alzander
Replied by alzander on topic This is a first!
Yup, the new update should fix this. We released a version with updated buttons and other improvements in late January or early February as a small minority of users were starting to get the warning you received above. We haven't heard of any users getting that warning if they're on the latest version though.

Social networks will keep you on your toes :)

Thanks,
Alex
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5 years 3 hours ago #65334 by fb_100000593916283
Replied by fb_100000593916283 on topic This is a first!
I got an email yesterday from FB. The relevant bit is this:

Platform Policy 8.3: Use a clearly branded "Login with Facebook" button and follow the Facebook Brand Guidelines: www.facebookbrand.com/.

Your Login button doesn't properly reference Facebook. To fix this issue, you should always use our official SDK for Login. For more information on Login best practices, check out the Login section of our developer documents: developers.facebook.com/docs/facebook-lo...actices#buttondesign.


Since we're striving to improve the Platform experience, your app's ability to do the following has been restricted.

- tos


It seems to be working, but shouldn't it be compliant?
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Support Specialist
4 years 11 months ago #65337 by alzander
Replied by alzander on topic This is a first!
The new button definitely should be. We've read (and re-read) the branding documents quite a bit to make sure our new button complies. Additionally, we've heard from other users who apps were actually disabled (unsure if yours actually was) that were re-instated after updating JFBConnect and appealing to Facebook.

So.. you may have just received an automated follow up or something.. but it's not always possible to be sure what Facebook's moderators are thinking or doing.

Of course, if you hear more from them or run into any issues, just let us know!

Thanks,
Alex
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4 years 11 months ago #65375 by fb_100000593916283
Replied by fb_100000593916283 on topic This is a first!

alzander wrote: Additionally, we've heard from other users who apps were actually disabled (unsure if yours actually was) that were re-instated after updating JFBConnect and appealing to Facebook.

My app did stop working.

However, the appeal after I updated, was accepted so I'm back in business......thanks!
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Support Specialist
4 years 11 months ago #65377 by mel
Replied by mel on topic This is a first!
Glad you got this resolved. Let us know if you run into any other problems.

-Melissa
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