Topic-icon Google+ Login Not Working

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5 years 1 month ago #65105 by jtquinto
Need help with our site using JFBConnect.

Logging in via Facebook works fine; however, logging in via Google+ redirects back to the login screen instead of the intended target page (logged in User Account page) after choosing a Google account. Also, the user/user account is not being registered/created in the backend.

We're using the same settings with another website we have running the same Hikashop and JFBConnect versions. ...but the error only happens in this site.
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Support Specialist
5 years 1 month ago #65109 by alzander
Replied by alzander on topic Google+ Login Not Working
First, double-check that you're using the latest version of JFBConnect, currently v8.0.6. There have been updates in both 8.0.4 and 8.0.5 to make some updates for the upcoming shutdown of Google+ and to ensure compatibility with Google's new single-sign on system.

Beyond that, if you're still having issues, we recommend:
* Temporarily disabling all caching on your site
* Temporarily disabling all 'optimization' features on your site. Things that compress or rejig your Javascript could cause a problem (but unlikely if Facebook is working)
* Temporarily disable SEF URLs on your site
Once those are disabled, try again and see if things work. If so, re-enable one by one to see when things break.

If it still fails, sometimes when the user is returned to your site, the URL in the address bar will have a long string in it that has a decent explanation of what's wrong, like "User+hasn't+granted+permission". If you can't find it, or just need our help, let us know what URL we can test on and we'll gladly help investigate further.

Thanks,
Alex
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