Installation Errors

In looking through our Autotune logs, we can see that you've been able to run all the Autotune tools on your site. Autotune is run after JFBConnect is installed, which means things seem to have installed properly.

Can you let me know:
* When you get the error message above? I'm assuming it's when you use the Joomla installer. If there are other messages, like "Installation success", please let us know those as well.
* If you're experiencing any issues with JFBConnect, and if so, what?
* You mention a fresh Joomla 3.9.1 installation. Just to be sure, no prior version of JFBConnect has been installed on this site?

We'll try some further tests installing on Joomla 3.9.1, but right now, I'm unsure what could be wrong. Knowing if there are any functional issues, and what they are, can help narrow things down further as well.

Thanks,
Alex

The channel error you get will happen whether you are in development mode or live mode. When you create a channel, the user you setup must authenticate on the front-end to grant that permission before you can continue setting up the channel in the admin area. You will want your app in Development mode *and* the user will need to be an admin of the Facebook app to be able to have that permission requested of them. If you need to setup channels for users that aren't admins of the Facebook App, you'll have to go through the review process, which is a lengthier and more tedious process.

We also experienced difficulties trying to login in the font end using SCLogin. In firefox the console shows:

I'm unsure what that error means. Can you tell me what else happens when you try to login? There are usually multiple Javascript errors that occur when integrating with social networks as each browser blocks and enables specific features, and so the social networks try many avenues to get around those limitations. Some suggestions/questions:
* Can you try in Chrome and let me know if it works there?
* In Firefox, there are tracking and privacy options. Please disable those as some privacy tracking features can disable large portions of Facebook. There's nothing we can do about those limitations when they are enabled.
* In JFBConnect, set the "Show 'Login Credentials' in Popup" setting to 'No'. That disables the Javascript based login routine and uses a server redirect mechanism, which eliminates many tracking/browser issues that can happen.

As for the JFBConnect installation, I just tested installing JFBConnect 8.0.4 on Joomla 3.9.1 using PHP 7.2.11 and did not receive any errors or warnings. Other than the slightly off PHP version, it's the same as what you're doing, so I'm not sure where the difference is.

For my test, it's a fresh Joomla installation with no other extensions installed. JFBConnect does try to detect some other extensions (JomSocial, K2, EasySocial, etc) and will install additional plugins. Do you have any other components installed when you try to install on the PHP 7.2 site?

Finally, for the issues you're having.. are there any on the PHP 7.2 site, are you able to get into the admin area on that site? I understand the errors on your dev site, but I can't tell if the error you get on installation on PHP 7.2 is preventing any use or if you're just running into the same types of issues as on the development site.

Thanks,
Alex

I'm definitely perplexed. If you could private message me your site and admin credentials, we'll gladly try to install and see what could be going wrong.

You can PM me by clicking the mail icon under my name to the left.

Thanks,
Alex

Pieter,
I'm sorry for the delayed response. I did access your development website to test. When I install JFBConnect, I get a popup message that simply says "Error". That's not something we've ever seen before or understand why it's happening.

In your first message, you noted that the error was:

I get the following error: 'Call to a member function get() on string'.

Where are you seeing that message? I seem to be seeing something different.

Also, on the development site, I see that JFBConnect v8.0.4 is actually installed. Can you tell me how you installed it? My only suggestion was going to be to try a Install From Directory option where you copy the JFBConnect package to your site and install locally. Maybe that's what you've already done, but any details you can provide on the error message you're getting (how you're seeing it) and how JFBConnect was actually installed will help.

Thanks,
Alex

We also just received another report from a user with the same issue. We're asking for more details from them to hopefully narrow down a common cause.

www.sourcecoast.com/forums/jfbconnect/jf...or-installing#p64930

Thanks,
Alex