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Cannot Log In Using Google Button (but FB Button works fine)

Cannot Log In Using Google Button (but FB Button works fine)

We're using JFBConnect v8.0.3 with HikaShop on our website.  After implementing SSL on the website, we found that the Google login button doesn't work anymore (but the FB Login button alongside it works).  Both Google and FB Logins were working fine before implementing SSL.

We've updated the Google API settings to allow the new HTTPS addresses, as detailed in the JFBConnect setup/configuration instructions.  We just keep getting a "Please Login First" message.

Any help on the matter would be much appreciated.

Edited by: jtquinto - Dec-11-18 22:07:32
jtquinto
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Re: Cannot Log In Using Google Button (but FB Button works fine)

I just tried to authenticate and it does seem like the login is working, but JFBConnect isn't processing it properly. Can you try the following to see if they fix the issue or help narrow down a cause:
* Disable SEF URLs on your site -- temporarily, just to see if the authentication works.
* In JFBConnect -> Configuration, set "Debug Mode" to "On". A message may appear after you're returned to your site from Google explaining why authentication is failing.

Hopefully, the above will help us determine where things are going wrong.

Thanks,
Alex

If you use our extensions, please consider leaving a rating and review at the Joomla! Extension Directory:
JFBConnect | SCLogin

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Re: Cannot Log In Using Google Button (but FB Button works fine)

Hi, Alex.  Thanks for the reply.

I've disabled SEF on the website and turned on Debug Mode in the JFBConnect component, but I'm still not getting any error messages and still not being logged in. current/sad

However, updating Joomla to the latest version and updating JFBConnect to the current v8.0.1 seems to have worked on one of our test sites.  The other site, sadly, still has this Google+ error/issue.

Edited by: jtquinto - Dec-12-18 23:07:56
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Re: Cannot Log In Using Google Button (but FB Button works fine)

I'm glad to hear that 8.0.1 fixed the issue on one of your sites. I'm unsure what's happening on the other site, but I'd double-check your settings in JFBConnect and your Google application.

On the site that doesn't work still, please make sure you've tried the debug and SEF steps I mentioned above. In addition, please disable any caching you have enabled.. either in Joomla or 3rd party caching extensions.

Additionally, try:
* If you have any social network extensions installed, which may be in your template or other places, try disabling those as well.
* Re-order the JFBCSystem plugin to be the first in the System group. That can help it execute before any other plugins that may try to recognize the Google authentication.

Let us know if that helps or not and we'll help however we can if not.

Thanks,
Alex

If you use our extensions, please consider leaving a rating and review at the Joomla! Extension Directory:
JFBConnect | SCLogin

alzander
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