Topic-icon Dropping subscription

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5 years 6 months ago #64705 by todd.harrison
While I absolutely love your product, I'm afraid we're not going to be renewing the subscription to your service.

This is not a failing on your part, but more the absolute pain in the @$$ that the whole 'app review' process that FB has implemented, coupled with the weirdness that Twitter is mucking about with (been getting intermittent 'bad request' errors for months).

I understand that FB got ganked by Russia, and that's too bad, but they've made the whole process so draconian and esoteric that you need multiple bloody PhDs in Astrophysics, Quantum Mechanics and Underwater Basket Weaving to even begin to understand the damn questions they're asking.

I'm sorry for the rant, I know it's not your fault, but after ranting at the blank wall that is Farcebook, needed to vent.

If they ever pull their collective heads out of their backsides, then maybe we'll revisit the issue.

But for now, it's adios for us unfortunately. :(
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5 years 6 months ago #64706 by todd.harrison
Replied by todd.harrison on topic Dropping subscription
Uuuuuugh. And now that I've uninstalled the app, the server's throwing a 500 error and the entire site is down.

Wonderful.
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Support Specialist
5 years 6 months ago #64707 by alzander
Replied by alzander on topic Dropping subscription
I'm unsure why you'd be getting 500 errors when you uninstall JFBConnect. When you uninstall, our script will unpublish or uninstall the various plugins and modules that make JFBConnect work. Unless you have some custom code somewhere that's calling a piece of JFBConnect, there shouldn't be any errors on uninstallation. Re-installing may get things back up as well.. while you investigate what's going wrong when you uninstall. That can let you unpublish modules and plugins manually to make sure nothing goes south before uninstalling again.

If you need help diagnosing the issue, please let us know.

We agree the Facebook review process isn't great. Fortunately though, it's not required in all cases. If you need extended profile information, yeah, you have to go through it. For things like publishing or fetching feeds from Pages or Groups, it's usually not necessary. In all cases though, if you forgo the review process, the basic authentication process works to pull in the user's email and name.. which is enough in many cases and workable until the review process is complete.

Regarding Twitter, we had an update back in June that addressed a Bad Token error that Twitter caused by a change in their API. Beyond that, the most common cause of Bad Token messages is the server time being incorrect. If it's off by too much, Twitter thinks the request is bogus and fails with that message. I know that doesn't help now, but thought I'd explain things since this was your first post. We have great support and would love to help you should you choose to stay with JFBConnect.

Thanks,
Alex
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