Topic-icon How do you make it go?

Active Subscriptions:

None
5 years 6 months ago #64681 by essentee
Hi.

I bought this extension believing it would allow me to auto post content to Facebook.

I have installed it on a clients site and followed the "setup a social channel" instruction - but it simply doesn't work. I'm at a loss what the problem is. I "think" i have created a facebook app, and it "seems" to pass all its auto tune tests but when i try and create a "channel" it keeps asking me for a user, but wont let me pick one. And displays this message which means nothing to me:

No Stream Data found.

Channel may be configured incorrectly. Please make sure your channel is published and review settings for any possible errors.
There may be no current posts available from the social network.

Please note, formatting may be different in your admin template, so please just verify if posts are present.

I have tried several times to set this up but no joy. Can i get some support please.

Tony
The topic has been locked.
Support Specialist
5 years 6 months ago #64682 by alzander
Replied by alzander on topic How do you make it go?
We're here to help :)

You mentioned that you setup the Facebook app and think it works. The easiest way to test and know the app is setup is to login on the front end of your site with your Facebook credentials. If you can do that, and a user is created (or linked to an existing Joomla user), you know your Facebook app works. Logging in on the front-end is also required to setup a channel. You can only select from users that have connected their Facebook account to your site.. so if you're not seeing any users, I'm assuming you just haven't logged in on the front end.

The general flow for setting up a channel is:
* Login on the front end with a Facebook user
* Setup the channel for that user
* Login again on the front end with that user. This is for JFBConnect to request additional permissions from the user necessary to read/post to Pages they are an admin of.
* Finish setting up the channel for auto posting or showing a stream on the front-end of your site.

Please note, after you setup the channel, you can disable the SCLogin module and social logins. Even if you're not interested in the social login ability for your general users, it needs to be setup, temporarily, to get the proper permissions for the channel to work.

I hope that helps, but should you need anything else, just let us know!

Thanks,
Alex
The topic has been locked.