Topic-icon Facebook stream out of date

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5 years 8 months ago #64332 by nickplant
I have two sites with some basic JFBC integrations including Facebook and twitter feeds using Channels. In one case the Facebook stream is failing to display the most recent posts, and it looks as thoughts dates back to when I installed version 8.0.1. The stream is shown out of date on both the live site and in the back end via the Stream Test function. I upgraded again to 8.0.2 and this did not rectify the problem. I am however mystified because my other site has almost identical JFBC configuration and FB app settings and is showing an up-to-date stream. Any idea what could be causing this please?
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Support Specialist
5 years 8 months ago #64334 by alzander
Are both sites showing a stream from the same Facebook Page? If so, that would be very strange.

The stream in the backend is always pulled on-demand. That means that it's not a cached version or something.. that's what JFBConnect sees from Facebook. As to why, that's a better question. Is there anything that's happening with the more recent posts, like are they set to private or not standard feed posts? Things like video posts or other non-text posts are not imported. That's about all I can think of, but I know that's not much to go on.

If you still need help, can you post (or Private Message) us:
* A url to the page with the stream
* A link to the Facebook Page
With that, we can at least compare what is shown on your site vs the missing posts to the Page.

Thanks,
Alex
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