Open Graph image set in page override is not being updated

Can you help explain this:

but the old image is still being referenced in EasySocial when adding the link.

How are you adding or sharing the link? Are you using the Facebook Like or Share button, sharing directly on Facebook.com or using some tool within EasySocial?

Generally, Facebook will re-scan your page every 1-7 days to check for new Open Graph tags. That means old values can be cached. You can use the Facebook Open Graph Debug Tool to check how Facebook sees the page *and* have their cache updated immediately by hitting the "Fetch now" button after putting in a URL.

If the information in the Debug Tool shows correct, you should be good to go.

One thing to note is that Facebook doesn't allow changing some Open Graph tags after a page has accumulated enough Likes and Shares. That prevents a really popular page from switching it's tags to something very different than what was originally Like'd, which could be obviously used for 'bad' things.

I hope that helps explain, but if you need anything else, just let us know.

Thanks,
Alex

Ok.. just so I'm sure:
* You're adding the override using a {SCOpenGraph ...} tag in the LMS you're using
* You're using the 'Link' button in EasySocial to share

The problem is likely that EasySocial is not looking at the raw Open Graph tags that are set on the page, which is what JFBConnect is setting. It's generating the thumbnail link based on other logic, either by guessing what it thinks the Open Graph tag should be or by picking whatever image it thinks is best.

There's not a way we can fix this behavior within EasySocial. The Open Graph tags are meant for Facebook and other social networks that view your page to determine how best to show the content from the page. For software that is already working on your site, like EasySocial, it can use a lot more information that isn't immediately visible on the actual page to determine how to share a link.

You may want to contact the EasySocial developers to help them understand that the wrong image is being picked up and ask them how to properly override that image so that EasySocial picks a better one. The Open Graph tags you're setting could be an option, but ES may have other ways to override that image as well.

Thanks,
Alex

No problem. Glad we could help. If they suggest anything we can be doing better or any other feedback you think we should have, just let us know.

Thanks,
Alex