Log in | Register
  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Not logging in automatically on Facebook and Instagram

Topic-icon Not logging in automatically on Facebook and Instagram

Active Subscriptions:

None
6 years 2 months ago - 6 years 2 months ago #63377 by X-Bit
Hello!

Please bear with me, I am rather new to this topic of social media login.

I tried to follow all the instructions for setting up JFBConnect, with the goal to just let the users register and log in through Facebook and Instagram.
Unfortunately this doesn't seem to work as I saw it working on your www.sourcecoast.com site, where a new user registers via Facebook / Instagram and gets immediate access.

I would like to register and grant access in the same moment. At this point my site mvbindulgences.io allows only to register and to receive an E-Mail with the credentials, no direct login (even when the account exists).

As well I do receive often the Warning: The security token did not match. The request was aborted to prevent any security breach. Please try again.

Login via Instagram doesn't work as planned... Although I may get to the "Welcome XYZ" message, I may not gain access to the site and there is no main menu available to get back to the homepage.

I probably missed an option to turn this on... but, by the love of God, I can't find it!

Could you please have a look at it and, if necessary, I am happy to provide admin access at any time.
Last edit: 6 years 2 months ago by X-Bit.
The topic has been locked.
Support Specialist
6 years 2 months ago #63380 by alzander
I just tried to register with Facebook and am seeing the same behavior. That's not a normal problem and there's no 'fix it' button I can offer. However, here's the things I'd suggest trying to disable to narrow down where the problem is coming from. If you disable something and things start working, we can help you re-enable that feature.. this is just to narrow things down and find the culprit:
* Disable all caching in the Joomla - Global Configuration area
* Disable the System - Cache (or Page Cache) plugin
* Disable any other caching or optimization extensions/plugins you have enabled
* Disable SEF URLs

Try disabling them all and, if it works, re-enable them one by one to figure out which specific area is the problem.

I hope that helps get you going, but please let us know anything you find.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
6 years 2 months ago #63384 by X-Bit
Hello Alex,
Thank you for coming back so quickly, I really appreciate!

I tried all the options you mentioned, turned of the Joomla caching over by the Global Configuration (the Page Cache plugin was already disabled) and as well the SEF Urls.

I tried various variants and it seems, the point "Search Engine Friendly URLs" must be be turned off all together... which is a real pity :(

Now, that we have identified the culprit, how do we proceed?

Thanks for your appreciated help!
The topic has been locked.
Support Specialist
6 years 2 months ago #63387 by alzander
Are you using a 3rd party extension for SEF URLs or Joomla's default SEF functionality? There's no reason that should be required to be turned off, but knowing what setting fixes things certainly helps narrow things down. Most sites that use JFBConnect leave SEF functionality on, so you should definitely be able to too.

One question though.. can you double-double-triple check that it wasn't the caching that was also part of the problem? Caching is tricky because even if you disable it, your browser may have received a cached page and won't get the notice to not use it. Please try disabling caching once more and clear your browser cache, close your browser, etc and just make sure we're not going down the wrong path by focusing on SEF.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
6 years 2 months ago #63388 by X-Bit
Hi Alex,

I do not use any 3rd party extension for SEF purposes, as I said, the site is quite virgin.

Please find the extensions installed:
Components
- Akeeba Backup
- Event Booking
- JCE Editor Pro
- JFB Connect

Plugins
- SIGE - Simple Image Gallery Extended
- Regular Labs - Sourcerer
- JFB plugins
- Event Booking plugins

I just installed a new browser called "Brave" for testing. I activated Joomla SEF functionality and used the newly setup browser to log in. Same problem... not working. After that I disabled Joomla SEF and tried again. It worked as it should. So I think we may rule out a browser caching problem.

If you would like to have a closer look I would be happy to provide you Super User access.
The topic has been locked.
Support Specialist
6 years 2 months ago #63398 by alzander
We're starting to hear some reports from users having issues with Facebook authentication using Joomla 3.8.4. We are unable to recreate the problem on local development sites, though we're continuing to try.

If possible, can you Private Message us Joomla administrator and FTP credentials so we can debug and fix the issue on your site? You can PM my by clicking the mail icon under my name to the left.

Thanks,
Alex
The topic has been locked.
  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Not logging in automatically on Facebook and Instagram
From the Blog
Facebook | Twitter | LinkedIn | Blog RSS