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  7. Login Fails - Facebook Makes It So Complex?

Topic-icon Login Fails - Facebook Makes It So Complex?

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6 years 2 months ago #63367 by profaders
After my Facebook issues of a few months ago, I am now ready to add in Facebook to my site login.

Facebook auto-login fails. Twitter & Google+ fine. Have a Facebook App ID, a Secret Key. AutoTune passes. Facebook Login logo appears in SCLogin module along with Twitter & Google+. Attempt login using Facebook and connecting pop-up briefly appears and then nothing. Selected App Live from "In Development" - still the same. Noticed a "Client Token", reset that. Was different from the Secret Key. Still the same - brief pop-up connecting then nothing.

I have no idea why Facebook makes this so complicated when all I needed from the Twitter et al are two blocks of numbers and hey-presto - they work.

By the way, the tutorial videos as helpful as they are, are actually nothing like the setup required for Facebook (as I mentioned a few months ago). Had to go off-piste with that one...

Getting exasperated with this FB nonesense... Help required (again).
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6 years 2 months ago #63372 by alzander
I just tried with Facebook and got the message "Facebook profile successfully connected." in the green box above your forums. My account looks like it was created properly and everything is good.

Can you check if you have any tracking add-ons for your browser enabled that may be blocking Facebook activity? If not, please try from another browser or other ways to see if it's repeatable everywhere or just in specific browsers/computers.

Thanks,
Alex
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6 years 2 months ago #63376 by profaders
Hi Alex,
Many thanks. Yes I noticed you had 'signed in'. That makes sense, I'll check that out as you suggest.

This is what I found just before you arrived by a matter of minutes...
JFBConnect >> Configuration >> 'Facebook Tab' >> Login Setting >> Show Log In Credentials in Popup >> Yes. Login fails.
JFBConnect >> Configuration >> 'Facebook Tab' >> Login Setting >> Show Log In Credentials in Popup >> Login Successful.
This is repeatable... You must have logged in as I was flipping the setting. I'll check this out. Thanks.

Claire
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6 years 2 months ago #63379 by alzander
If it's not working using the popup method, that means one of the following:
* You have a popup blocker that's preventing the login pop from showing
* You have a 'tracking' blocker that's trying to prevent Facebook from tracking you, but also prevents a lot of their social features, like login.

Again, please try from various browsers and especially from ones you haven't setup with different add-ons that may add privacy features.

I hope that helps,
Alex
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6 years 2 months ago #63394 by profaders
Hi Alex,

Reporting back: yes, Kaspersky was pop-up blocking both browsers I use in principal development (Firefox and Chrome). However, I can confirm that the 'Show login Credentials in pop up' option I previously mentioned set to YES blocks Facebook registration with the issues I mention - with NO pop-up blocking I can detect. Switch to NO, and it works fine. Everything else checks out okay, so I have no idea what the issue is here. But it works in the current arrangement. My site is now Live and the logins appear to work.

I would like to say this is a mighty fine component you have developed. I know my way around the web and Joomla having had over 10 years with it and its iterations, but unfortunately Social Media is a new story for me - especially the backend stuff. So my apologies for my lack of knowledge as to how this all works. However, with the help of your App I am beginning to find my way around and can see the small light at the end of the learning-curve tunnel - many thanks again. Great Product; Great Support.

Claire
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6 years 2 months ago #63401 by alzander
Claire,
It's not you. It's (likely) us. We're receiving a few reports from users that Joomla 3.8.4 is having issues on some sites with Facebook login features. We can't recreate this, but are trying very hard to do so.

If you can Private Message us admin credentials to Joomla and FTP access to your site, we'll gladly dig in deeper to diagnose and fix whatever is going on. We want to knock this problem out before other users report it as well. If you can't, we've asked a handful of other users for access as well. Someone will come through :)

Thanks,
Alex
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6 years 2 months ago #63406 by profaders
If it helps Alex, I'm still on 3.8.3. I haven't updated to 3.8.4 as yet. Unless it's a security update, I tend not to update until after about 3 months of the release of new Joomla iterations. But if you still want to dig into this, I'll be happy to PM you with logins and ftps Tues.
Claire
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6 years 2 months ago #63421 by alzander
We believe we've narrowed down and fixed the issue with Joomla 3.8.4. It's a combination of issues with updates to URL generation for SEF, the language filter plugin and a few other things. If you aren't using the Language Filter plugin, you should be able to disable it while leaving SEF URL's enabled and that should fix things for your as well.

If you need a fix ASAP, please PM me FTP credentials for your site and we'll gladly make the code changes necessary for you to test out. Otherwise, there will be a new release of JFBConnect very soon that should resolve this.

Joomla 3.8.4 is a security update, and we recommend moving to it, though the 4 security issues are rated as 'Low'.
www.joomla.org/announcements/release-new...a-3-8-4-release.html

Thank you,
Alex
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6 years 2 months ago #63426 by profaders
Contact Message Sent...
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6 years 2 months ago #63428 by alzander
profaders - Thank you for the credentials. I applied the fix to JFBConnect and tested to make sure everything work as expected. With the 'Show login credentials in popup' to either Yes or No, Facebook authentication seems to work.

Please test to make sure you don't have any issues or run into any other problems, but I don't think you should. We'll be releasing an update to JFBConnect over the next few days that has this fix in it as well, but it's nice to have testing on more sites ahead of time.

Thanks,
Alex
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  1. Forum
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  7. Login Fails - Facebook Makes It So Complex?
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