Facebook Disabled Account

Facebook Disabled Account

After using a Facebook Business Page connected to my personal Facebook account for over a year Facebook suddenly disables account.

Is there a way to appeal to Facebook to have the account re-activated?

When I run Autotune, JFBConnect reports that the Facebook application has been deleted. Facebook's notification that our account was disabled included notice that all Apps had also been disabled. Facebook's reason for disabling the account was because Facebook accounts can only be used for personal reasons not for business purposes.

Again, do any of you at SourceCoast know of any way to appeal to Facebook.  I have tried every method of contacting Facebook though the interfaces they provide, but have not heard back from them.

Edited by: webdevtim - Oct-13-17 17:44:35
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Re: Facebook Disabled Account

Oh wow, that's really a rough situation.

Unfortunately, we don't know of any great way to appeal to the Facebook gods. I've seen many appeals for various situations in their bugs area, and that's about the best place I can recommend to post:
https://developers.facebook.com/bugs

Facebook does have a way to convert personal pages to business pages, which (I believe) can convert 'friends' of your personal page to have Likes of your new page. I've never done the process, but if you appeal to them, I'd go the route of asking them to re-instate your personal page so that you can go through the conversion:
https://www.facebook.com/help/175644189234902/

I do hope that helps, but please let us know how it goes.

Thanks,
Alex

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Re: Facebook Disabled Account

Thanks Alex. Will give it a try.

I had an old Facebook account that I deleted just so I wouldn't run a foul of Facebook's rules; lot of good that did me.

Edited by: webdevtim - Oct-13-17 23:05:02
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Re: Facebook Disabled Account

No problem. All the best!

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Re: Facebook Disabled Account

Of course, thanks for the reminder.

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Re: Facebook Disabled Account

Alex, I just wanted to let you know that I connected the business page to another Facebook account and recreated the App on that account and everything is working fine.

I never got a reply from Facebook for the reason they decided to delete my account except, for some reason, they re-enabled an old account I deleted a long time ago, for some reason, with the comment, "it seems like you are having difficulty logging into your account." Whether that was a response to my bug report or not I could not say.

Do not know what their rationale was for doing this, but, oh well, everything is working again.

Also I looked to write a nice review in the JED for JFBConnect, but I can't find JFBConnect listed. Why can't I find it. I found the free version of SCLogin and your new products JLinked and Facebook Opengraph for K2, but no JFBConnect.

Edited by: webdevtim - Nov-02-17 21:09:37
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Re: Facebook Disabled Account

I'm so happy to hear you got your Facebook account set back up again. Totally bizarre what happened, and I have no good explanation, but glad it's over.

As for JFBConnect, it was recently unpublished due to a mis-understanding about our licensing... it was inaccurate, but the wheels at the JED turn slowly. We're working to get it restored and it will be soon current/smile

Again, we're glad you got going and let us know if you need anything else.

Thanks,
Alex

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Re: Facebook Disabled Account

Sorry to hear about the mix up at the JED.

I will leave a raving review as soon as I see it back up on the JED.

Any chance you are going to make JFBConnect available on Drupal? Would be nice to be able to install a SourceCoast module in Drupal 8 like I can install your component in Joomla 3.

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Re: Facebook Disabled Account

Thanks for your support.

Drupal is not even on our radar. We started a Wordpress variant about 2 years ago, but never followed through.. if we did anything, that's where we'd go first. Drupal is great, but the community really frowns on paid extensions and there's a lot more groundwork required and to make things work well with all the other modules for Drupal.. so, yeah, don't hold your breath on that current/smile

Thanks,
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Re: Facebook Disabled Account

I will change the Drupal community's perception on paid extensions. People can't work for free and if people can't get paid to put food on the table while they work, they will do  poor work. I have to port a Drupal 7 module to Drupal 8. maybe that will be sufficient to get accepted by the Drupal community. Once I get accepted I will argue for paid extensions and I will argue along the line that people need to pay rent and buy food.

I will let you know if I have any success.

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Re: Facebook Disabled Account

Drupal's just different. I don't think the community expects work for free, but they do expect someone to release a core of an extension for free and then the developer asks for payment for future development, which then should be released to the community. It's a continuous process of paid development and contributed support and, well, it's not a model we like whatsoever current/smile

Either way, good luck in your endeavor!
Alex

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