Topic-icon Facebook Disabled Account

Active Subscriptions:

None
6 years 6 months ago - 6 years 6 months ago #62859 by webdevtim
After using a Facebook Business Page connected to my personal Facebook account for over a year Facebook suddenly disables account.

Is there a way to appeal to Facebook to have the account re-activated?

When I run Autotune, JFBConnect reports that the Facebook application has been deleted. Facebook's notification that our account was disabled included notice that all Apps had also been disabled. Facebook's reason for disabling the account was because Facebook accounts can only be used for personal reasons not for business purposes.

Again, do any of you at SourceCoast know of any way to appeal to Facebook. I have tried every method of contacting Facebook though the interfaces they provide, but have not heard back from them.
Last edit: 6 years 6 months ago by webdevtim.
The topic has been locked.
Support Specialist
6 years 6 months ago #62862 by alzander
Replied by alzander on topic Facebook Disabled Account
Oh wow, that's really a rough situation.

Unfortunately, we don't know of any great way to appeal to the Facebook gods. I've seen many appeals for various situations in their bugs area, and that's about the best place I can recommend to post:
developers.facebook.com/bugs

Facebook does have a way to convert personal pages to business pages, which (I believe) can convert 'friends' of your personal page to have Likes of your new page. I've never done the process, but if you appeal to them, I'd go the route of asking them to re-instate your personal page so that you can go through the conversion:
www.facebook.com/help/175644189234902/

I do hope that helps, but please let us know how it goes.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
6 years 6 months ago - 6 years 6 months ago #62865 by webdevtim
Replied by webdevtim on topic Facebook Disabled Account
Thanks Alex. Will give it a try.

I had an old Facebook account that I deleted just so I wouldn't run a foul of Facebook's rules; lot of good that did me.
Last edit: 6 years 6 months ago by webdevtim.
The topic has been locked.
Support Specialist
6 years 6 months ago #62867 by alzander
Replied by alzander on topic Facebook Disabled Account
No problem. All the best!
The topic has been locked.
Active Subscriptions:

None
6 years 6 months ago #62868 by webdevtim
Replied by webdevtim on topic Facebook Disabled Account
Of course, thanks for the reminder.
The topic has been locked.
Active Subscriptions:

None
6 years 5 months ago - 6 years 5 months ago #63000 by webdevtim
Replied by webdevtim on topic Facebook Disabled Account
Alex, I just wanted to let you know that I connected the business page to another Facebook account and recreated the App on that account and everything is working fine.

I never got a reply from Facebook for the reason they decided to delete my account except, for some reason, they re-enabled an old account I deleted a long time ago, for some reason, with the comment, "it seems like you are having difficulty logging into your account." Whether that was a response to my bug report or not I could not say.

Do not know what their rationale was for doing this, but, oh well, everything is working again.

Also I looked to write a nice review in the JED for JFBConnect, but I can't find JFBConnect listed. Why can't I find it. I found the free version of SCLogin and your new products JLinked and Facebook Opengraph for K2, but no JFBConnect.
Last edit: 6 years 5 months ago by webdevtim.
The topic has been locked.
Support Specialist
6 years 5 months ago #63003 by alzander
Replied by alzander on topic Facebook Disabled Account
I'm so happy to hear you got your Facebook account set back up again. Totally bizarre what happened, and I have no good explanation, but glad it's over.

As for JFBConnect, it was recently unpublished due to a mis-understanding about our licensing... it was inaccurate, but the wheels at the JED turn slowly. We're working to get it restored and it will be soon :)

Again, we're glad you got going and let us know if you need anything else.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
6 years 5 months ago #63005 by webdevtim
Replied by webdevtim on topic Facebook Disabled Account
Sorry to hear about the mix up at the JED.

I will leave a raving review as soon as I see it back up on the JED.

Any chance you are going to make JFBConnect available on Drupal? Would be nice to be able to install a SourceCoast module in Drupal 8 like I can install your component in Joomla 3.
The topic has been locked.
Support Specialist
6 years 5 months ago #63023 by alzander
Replied by alzander on topic Facebook Disabled Account
Thanks for your support.

Drupal is not even on our radar. We started a Wordpress variant about 2 years ago, but never followed through.. if we did anything, that's where we'd go first. Drupal is great, but the community really frowns on paid extensions and there's a lot more groundwork required and to make things work well with all the other modules for Drupal.. so, yeah, don't hold your breath on that :)

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
6 years 5 months ago #63024 by webdevtim
Replied by webdevtim on topic Facebook Disabled Account
I will change the Drupal community's perception on paid extensions. People can't work for free and if people can't get paid to put food on the table while they work, they will do poor work. I have to port a Drupal 7 module to Drupal 8. maybe that will be sufficient to get accepted by the Drupal community. Once I get accepted I will argue for paid extensions and I will argue along the line that people need to pay rent and buy food.

I will let you know if I have any success.
The topic has been locked.