Hi Alex,
Good to hear that your house survived and you and your loved ones are safe.
Regarding the problem, I reached out to tech support and I'm afraid they were no help. The transcript is below. In short, I don't think they even understood. What do you think i should do? Just ignore the auto tune? JFBconnect seems to be logging me in fine now that I've changed the url's to my new test site.
Here's the info to my site in case there's anything you can do.
Here's the transcript:
Chat ID: 46895105 Initial Question: Shared - Tech Support - Website Issues
2:53:57 PMSystem Billy B has joined the chat!
2:54:13 PMPeter Billy B?
2:54:16 PMBilly B Welcome to Live Chat. My name is Billy B. How may I assist you?
2:54:18 PMPeter As in Billy Bush?
2:54:30 PMPeter
that's a joke.
2:55:12 PMPeter writing because of an error code 406
2:55:14 PMPeter
screencast.com/t/5BbJnY1cFW
2:56:01 PMPeter here's what the component provider said about it
2:56:07 PMPeter "Essentially though, your server has the mod_security Apache extension enabled and it's rejecting our Autotune configuration tool from connecting to your site. That's not something we have control of. You'll need to contact your hosting company to understand why mod_security is blocking the request (it will be in their logs). If they do have a log of it and can provide the exception that's causing the block, feel free to send it and we can try to update our requests to avoid the automated detections. "
2:56:38 PMPeter Can you locate the log?
2:56:41 PMBilly B May I have your IP address please? It will be listed on this page -->>
www.hostgator.com/ip
2:59:03 PMBilly B You with me Peter?
2:59:11 PMPeter yes
2:59:21 PMPeter 100.16.30.148
3:00:21 PMBilly B Thank you.
3:01:55 PMBilly B Is this the domain name we are working with test2.goodtalktnt.co?
3:02:50 PMPeter .com
3:02:51 PMPeter yes
3:03:17 PMBilly B Thank you.
3:05:22 PMBilly B Can you go to your site once more please.
3:05:43 PMPeter ok
3:05:44 PMPeter
3:06:06 PMPeter I'm looking at it.
3:07:59 PMBilly B How is it looking?
3:08:27 PMPeter good
3:08:38 PMPeter why do you ask?
3:08:50 PMPeter This was not on the front end
3:08:51 PMBilly B I have not heard from you.
3:09:01 PMPeter it was on this page
3:09:02 PMBilly B Making sure you are there.
3:09:10 PMPeter
test2.goodtalktnt.com/administrator/inde...autotune&task=errors
3:09:23 PMBilly B Can you log in?
3:10:36 PMPeter to the back end?
3:10:40 PMPeter yes
3:10:52 PMBilly B Great Is there anything else I can look at for you today?
3:11:03 PMPeter I asked the component provider why this error check was failing
3:11:15 PMPeter did you read the opening of this thread?
3:11:31 PMPeter here it is again
3:11:34 PMPeter "Essentially though, your server has the mod_security Apache extension enabled and it's rejecting our Autotune configuration tool from connecting to your site. That's not something we have control of. You'll need to contact your hosting company to understand why mod_security is blocking the request (it will be in their logs). If they do have a log of it and can provide the exception that's causing the block, feel free to send it and we can try to update our requests to avoid the automated detections. "
3:11:47 PMPeter I'm asking you to provide the log
3:13:33 PMBilly B We do not keep logs for this.
3:14:12 PMBilly B Can you provide me the error you got on your end?
3:14:36 PMPeter It's in the screencast
3:15:06 PMPeter screencast.com/t/5BbJnY1cFW
3:15:34 PMPeter This is the text on the page:
3:15:36 PMPeter JFBConnect Remote Error Check Checks performed on:
test2.goodtalktnt.com/ Error: Could not fetch page. Server returned: Error Code: 406 - Request denied by the server. Mod_Security denied the request. Please contact your hosting company or technical support to allow our automated tool to scan your site.
3:16:43 PMBilly B Where you got this error can you go there and see this error once more and let me see if I see anything on the server when you go there. Just tell me when you have the error on your screen please.
3:19:47 PMBilly B How did it go?
3:21:22 PMBilly B You there?
3:21:33 PMPeter hi
3:21:48 PMPeter sorry.
3:21:53 PMPeter let me do that again.
3:22:37 PMPeter just did it.
3:24:32 PMBilly B Did you get the error to pop up once more?
3:27:15 PMPeter yes
3:27:36 PMPeter Apparently this should generate some log on your side.
3:30:53 PMBilly B Well logged we do not know when they are made.
3:31:49 PMPeter don't understand. Time stamp should be in the last ten minutes.
3:32:22 PMBilly B [*] Totals for test2.goodtalktnt.com: [*] Rule ID: 900278 [*] Times Hit: 4 [*] URLS Affected: /[*] Totals for test2.goodtalktnt.com: [*] Rule ID: 900278 [*] Times Hit: 4 [*] URLS Affected: / [*] Description: Old FireFOX UA Used in exploits [*] Description: Old FireFOX UA Used in exploits
3:32:40 PMBilly B There are no time stamps on this.
3:32:53 PMPeter ok
3:32:59 PMPeter i'm not technical
3:33:15 PMPeter is that the log I need to provide to the developer?
3:35:15 PMBilly B You using Firefox for your browser?
3:37:11 PMPeter no
3:37:14 PMPeter safari
3:38:27 PMBilly B I was Google the error and there is more about Firefox then on other browsers. It looks like more of security then anything for your site.
3:39:10 PMBilly B
www.google.com/search?source=hp&q=Old+Fi...3.0...90.7C9qtw4IY_w
3:41:43 PMBilly B I would try to reset your router if you are on one to get a different IP address to see if this helps too.
3:41:47 PMBilly B Is there anything else I can look at for you today?
3:42:10 PMPeter no
3:42:14 PMPeter i guess not.
3:42:22 PMPeter will this transcript be mailed to me?
Error code 406
