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Topic-icon Facebook has me in Review after install!

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6 years 7 months ago #62608 by profaders
Went through the API procedures. Entered the ID and secret key, saved and got this:

Error
Facebook API Error: (#10) Changing app settings through API calls has been disabled for this app. Go to your app's advanced settings to enable this.
Facebook Application configuration could not be loaded. Please check your App ID and Secret Key

Went to advanced settings to enable, then facebook threw me out. Now my Facebook account is in 'review'. I had to upload a picture of myself (something I do not like as I do not trust these people one bit). As you can imagine I am not pleased.

Facebook has added some other options which are not included in your guide (select categories is one which you need to confirm). So now I'm waiting for Facebook with a beta site which went live on Monday having to dump this product in the short term (re-upload the backup dbase to get me back to the beginning).

Need help...

Update: Sorry, hadn't realised you're all evacuated. Hope you're all well. It can wait. Facebook is playing security cop on me so I'll have to wait for them. Answer when you can. Must be an awful time for you all.

I found the plugins didn't enable on install so all this was happening while the plugins were disabled - probably didn't help.

Stay safe.
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6 years 7 months ago #62610 by alzander
We're safe. Thanks for your concern, it is appreciated.

As to your issue, I'm not really sure what we can help with here. If they put your app in review, there's nothing we can do about it. It's definitely not something that simply having JFBConnect causes to happen as the majority of apps do not get flagged by Facebook in general.

I know you mention there are "some options which are not included in your guide". That does happen as Facebook is constantly and annoyingly always updating their app creation pages. We're always trying to stay on top of it, but they slip things in sometimes. If there's something you can't figure out or have questions about though, please don't hesitate to let us know and we'll gladly help provide whatever details on how it should be configured.

As for having the plugins disabled, that simply would prevent any JFBConnect functionality from working on the front-end of your site. Autotune can run and setup your app in the admin area even without our plugins enabled. As noted though, just running Autotune shouldn't flag your app in any way. They have an API for configuring apps for a reason.. they want tools to set them up automatically :)

Thanks,
Alex
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6 years 7 months ago #62614 by profaders
Thank you Alex for taking time to reply. Hope all goes well for you and your family under these extreme times.

It's not that I can't get the API sorted out with Facebook, I've lost the whole of my Facebook account as well! Wiped out any potential to operate from the get go.

In addition, just like to mention that SCLogin (FCBConnect) will not integrate with the login used by Kunena.

Kunena uses an integrated standalone login within its nav bar, and an avatar storage system separate from Joomla. Therefore, from what I've investigated so far and the little time I have had with JFBConnect to 'suggest' it integrates with Kunena is incorrect. Yes SCLogin can be placed as a module, but it does not mimic the linkage from Kunena. Kunena Login in the Kunena nav bar cannot be removed (without significant code changes). You end up with two separate login systems as you would by using the Joomla login module - just that SCLogin looks better due to its CSS.

I've sent a couple of emails to Facebook but I am doubtful as to a positive outcome looking at other's situations reported.

Hope you get home okay, and things are not as bad as imagined.

Regards
Claire
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Support Specialist
6 years 7 months ago #62620 by alzander

It's not that I can't get the API sorted out with Facebook, I've lost the whole of my Facebook account as well! Wiped out any potential to operate from the get go.

Oh man, wow. That is not something that we've ever heard of and I'm unsure what could possibly have caused it.

Kunena
JFBConnect can actually be integrated with Kunena's login bar and other functionality without too much fuss. If you haven't already, please see our Kunena social network integration guide which gives details on how to add the social buttons.

Beyond that, you can enable our Social Profiles - Kunena plugin and then configure how a user's social network profile, and avatar, is imported into Kunena in the JFBConnect -> Profiles administration area.

I do hope that helps, once you get the issues with Facebook itself sorted out. Keep us posted on what happens there as we're extremely curious. If you have another Facebook account (or can create one that may be blocked as well) it may be worth it to try setting it up again.

Thanks,
Alex
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6 years 7 months ago #62622 by profaders
Thank you Alex. That helps. I'll check the Kunena guide out tomorrow. Also have some issue with my /amp pages showing snippets from the Google + button at the bottom, enabled and disabled. I'll raise a separate topic on that if I may.

Glad you made it back okay.
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6 years 7 months ago #62624 by profaders
Thank you Alex. Yes, that sorted the issue out re login integration with Kunena. Thanks for the redirect. Some CSS tweeking using the sourcecoast class to satisfy my own aesthetics and it all works fine: Twitter & Google + so far.

Re the other matter. I have found getting APIs setup with all except Facebook straight forward and fairly simple. The system works fine. It would seem Facebook just likes to complicate matters as a result of its own paranoia. I knew there was a good reason why I never had a Facebook account before now.

No idea what I'm going to do about my account. I can't setup a new account using the same page details for my site or the @xxxx as they remain fixed in their system (in use). Can't use the same personal ID also. Seems like they want picture id, but like to say the birthdate requirement is only for content suitability - no it's not. They actually want to know who your are. Guess it adds value to the company if they can guarantee advertisers they can prove they have real eyeballs. Looks like I'm well and truly stuffed if they don't reinstate my account.

Now serving customer in line 1,345,989. And I'm probably customer number 10,563,111 damn!

Regards
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Support Specialist
6 years 7 months ago #62626 by alzander
Good luck. Unfortunately, you have to play by their rules. Adding Facebook login integration can put them a little at risk too, since users login to your site using Facebook and that makes them 'related' to your site in a way.. it's understandable that they want to weed out 'bad' people who create thousands of fake accounts and bogus apps, and using an ID is a way to verify you are one unique person. Not saying I like it either, but I've been through that process as well...

All the best,
Alex
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6 years 7 months ago #62635 by profaders
Great news Alex. I got my Facebook account back (been 7 days) and my website page too.
I have Twitter and Google+ all running fine with auto register and login but I think I'll leave Facebook for a little while until I establish the new account.
The story ends well :)

Regards
Claire
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  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Facebook has me in Review after install!
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