why no reply for private message AGAIN?

why no reply for private message AGAIN?

Hi

Your forum does not have feature for hiding confidential info, and I have to send private message. but no reply again.

skyfranky
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Re: why no reply for private message AGAIN?

Both Mel and I work support. If you PM'd her specifically without letting us know a message was coming, then it would have to wait until she's back. She's been out for Labor Day in the US, which means I'm mostly manning the ship right now.

For fastest responses, post the problem here in the public forums, which helps us and others find it. It also helps other users in case they're having the same problem. Then, PM us any sensitive details for that post if necessary. Just let us know in the forums that it's coming so that either of us can look at the PM (we can look at each others, if we know to look there).

With that said, I just looked at your message:

Hi,

I found another issue related to auto post easyblog contents to different FB pages.
I setup each easybog category will post to one FB page

but this is not working correctly. easyblog category A should post to FB A. easyblog category B should post to FB B. but the fact is easyblog category A will post to FB A, some to FB B.

I removed the 2 links to your admin configuration, though nothing in there seemed too sensitive as it was JFBConnect configuration pages.

Either way, this issue isn't something we've heard of before. Can you let us know:
* What version of EasyBlog you're using?
* Is the blog post being posted into multiple categories (A and B or more), or just into Category A?
* Why are you using the Open Graph - Custom Object type instead of EasyBlog - Post? The EasyBlog - Post type will let you specify the types of posts and category you want to use?
* If you have to use Custom Object for some reason, what are the settings you're using for the object in JFBConnect?

Thanks,
Alex

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alzander
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Re: why no reply for private message AGAIN?

* What version of EasyBlog you're using?
latest ver 5.1.12

* Is the blog post being posted into multiple categories (A and B or more), or just into Category A?
I have an easyblog post in category A ONLY. when auto post to channel, the blog will be posted to FB channel A and channel B. Channel B Autopost Objects setting is B ONLY (did not select A at all, why it is posting to channel B?)

* Why are you using the Open Graph - Custom Object type instead of EasyBlog - Post? The EasyBlog - Post type will let you specify the types of posts and category you want to use?
I have no idea what you are talking about. As my understand for my use case that I want to auto post each easyblog category to different FB page.  I first create object for each easyblog category, then in each channel setting, select the related Autopost Objects as below. I will not be able to achieve my use case if I don't create object for each easyblog category. also there is nothing in the Autopost Objects list if I don't create them. (or I am misunderstood something here?)
https://www.screencast.com/t/nEYP5g9aFN

* If you have to use Custom Object for some reason, what are the settings you're using for the object in JFBConnect?
https://www.screencast.com/t/2U5CjQyBlWX3

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Re: why no reply for private message AGAIN?

Can you take a screen capture of your Open Graph - Objects listing page? Your Action setup shows that you're using "Custom Object" but the Object setup you're showing is for an EasyBlog Post type. I think you may have mixed up the Object that you're trying to trigger the action from.

Any more details you can provide, like a screen capture of your Object configuration page or even the object listing page should help us sort things out.

Thanks,
Alex

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Re: why no reply for private message AGAIN?

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Re: why no reply for private message AGAIN?

You have a lot of objects in that list that are all "Easy Blog - Post" objects. However, in the Action configuration, under "Autopost Objects", it clearly shows "Custom Object" as the type of object you're associating the action for.

You need to scroll through that list in the Autopost Objects section and select the correct "Easy Post - Post" object for the action to work for. It needs to be the Easy Post - Post object for the correct EasyBlog category that you want articles to post from.

I hope that helps explain further,
Alex

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Re: why no reply for private message AGAIN?

I am getting confused. all easyblog objects created here https://www.screencast.com/t/hFZDuQHZ , would show as custom object in Autopost Objects list here https://www.screencast.com/t/xBz1Sf9UyIr

there is no other easyblog post objects in in Autopost Objects.

Edited by: skyfranky - Sep-22-17 00:11:35
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Re: why no reply for private message AGAIN?

where is support please?

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Re: why no reply for private message AGAIN?

Alright.. I apologize for the confusion. Your images above have the name masked out on some and others they are showing, which caused me to mis-understand some things.

In discussing with Melissa, you're correct, the Objects all show "Custom Object - XXX". It looks like you may have things configured properly, but it's difficult to tell from the screen shots alone.

Can you send us administrator credentials so we can investigate further? We will need the following information to make any headway:
* Super admin credentials to the site
* The action and object name(s) or IDs you are working with that has issues
* The action name(s) or IDs you are working with that work as expected
* The URL of pages that work (post to the right category)
* The URL of pages that don't work (post to the wrong category)

Once we have access, we can test and investigate the configuration further to understand what may be going on.

Thanks,
Alex

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Re: why no reply for private message AGAIN?

PM you the login

skyfranky
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Re: why no reply for private message AGAIN?

PM you the login

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Re: why no reply for private message AGAIN?

Thanks for sending the credentials. I just checked the configuration and things generally look right there. I wanted to try to post some test content to see where each article goes, but at the top of the Channels area is the following message:

Facebook API 錯誤:Error validating access token: This may be because the user logged out or may be due to a system error.

Can you re-authenticate with Facebook to refresh the token on your site? You may also need to upgrade to 7.2.1 which fixes a Facebook authentication problem where the token doesn't remain valid for more than 24 hours or so.

Once we can try some test posts to see which Facebook Page gets autoposted too, we'll work to narrow down the issue further. It is possible we'll need FTP access to add some debug code and implement a fix. If you can send those credentials by PM too, that would be helpful.

Thanks,
Alex

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alzander
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Re: why no reply for private message AGAIN?

the error fixed. please check again.

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Re: why no reply for private message AGAIN?

Thanks for correcting the OAuth error. We think we know where the problem likely lies. It's a matter of your post being in a parent category and, somehow, our logic is thinking your post is in that parent category as well as in the other parent category you've selected.

Can you please send us FTP credentials for your site? We need to add a small piece of debug code to narrow things down further and I think we'll be able to get you a fix pretty quickly once we can do that. We're working on the next release of JFBConnect now and would love to have this fix in there so you, or any other users, never run into this again.

Thanks,
Alex

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Re: why no reply for private message AGAIN?

sent you FTP. when the next ver will be released?

Edited by: skyfranky - Sep-28-17 10:09:22
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Re: why no reply for private message AGAIN?

Thanks for the FTP access. I was able to edit some files and verify that the proper Open Graph object is being selected and not both objects from different categories.

However, when I unpublished and published the article you mention to test some additional debug code, I found that the post is not going to either Facebook page. When I go to the JFBConnect -> Channels area now, I'm getting a message that my user account doesn't have permission to manage that section.

So right now, I'm unable to recreate the issue and am not seeing a post go to either Facebook Page. I'm also unable to make any changes to JFBConnect or see the Channel configuration to see if things are setup the same way as they were yesterday.

Once I have access and if you can confirm that posts are going to both Facebook Pages with the article you sent in your PM, we can dig right in.

Thanks,
Alex

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alzander
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Re: why no reply for private message AGAIN?

permission issue fixed. please try again.

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Re: why no reply for private message AGAIN?

I wanted to get back to you to let you know we are still investigating this. The issue seems to be related to how we interact with EasyBlog and it's much more complex than we originally thought it would be. We plan to continue investigating, but for now I don't have a good answer for you. We'll try to have a solution this weekend.

Thanks,
Alex

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alzander
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Re: why no reply for private message AGAIN?

Whew.. I truly apologize for all the delays. However, after way too much investigation and testing, I believe we've found the problem and it comes down to a mis-configuration issue.

In both the channels you have enabled, you've set the "Autopost Plugins" option to "All objects (Post) from EasyBlog". That setting is making the channel work for *all* posts that are made in EasyBlog in addition to the category you've specifed in the "Autopost Objects" section.

The "Autopost Plugins" option is a good way to make all EasyBlog posts be pushed to the Channel without having to create a channel for each category. If you don't want all content to go through and only want specific categories to be autopublished, then you should only set the specific objects you want to post.

I've gone ahead and de-selected the "All objects (Post) from EasyBlog" setting in both channels and there should only be one status update posted when you create a new EasyBlog post.

Please test and let us know how that goes. Sorry I missed that you had enabled both of those settings earlier!

Thanks,
Alex

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alzander
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Re: why no reply for private message AGAIN?

after I de-selected the "All objects (Post) from EasyBlog", and post again.

the post link in FB page will be wrong like below.
http://index.php/?option=com_easyblog&a … mp;id=3210

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Re: why no reply for private message AGAIN?

I think you're link above was wrong. Could you explain more about what you mean is wrong when you changed that setting:
* Is the post going to the correct Facebook Page?
* Is the link incorrect?

Any information you can provide will really help.

Thanks,
Alex

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alzander
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Re: why no reply for private message AGAIN?

I private messaged you

skyfranky
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Re: why no reply for private message AGAIN?

Thanks for the details in your post.

The relative path of the URL is correct, but the domain is missing. That's not an issue we've heard of before. I see you're using JFBConnect v7.2.1. Can you try upgrading to JFBConnect v7.2.2 and see if that fixes things? There were some minor EasyBlog updates in the latest release that could affect this, but if not, we'll gladly dig into what's going on there further.

Thanks,
Alex

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alzander
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Re: why no reply for private message AGAIN?

upgraded to JFBConnect v7.2.2, same issue.

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Re: why no reply for private message AGAIN?

update please

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