Can't get like/share buttons to display on articles

Can't get like/share buttons to display on articles

Hello,

I have configured JFBConnect with 4 APIs (Facebook, Twitter, Google+, LinkedIn), I've run autotune, I can't see any configuration issues, but only Google+ and Twitter (which shows the word 'Tweet', not an icon) show at the end of Joomla articles.

I cannot see how to make LinkedIn and Facebook show as the configuration seems all the same, and how do I make Twitter show an icon not the word 'Tweet'?


https://www.sourcecoast.com/images/agorapro/attachments/10308/mini_EsportsTribe-share.png

simonslee
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Re: Can't get like/share buttons to display on articles

Could you describe how you are attempting to add the buttons to the page? Could you also provide a specific URL so that I can inspect the elements on the page? Are there any errors on the Javascript console for the browser?

-Melissa

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Re: Can't get like/share buttons to display on articles

Hi Melissa,

I have sent you site details separately, I cannot find anything wrong, I really don't now what to do next?

I just have the setting in the configuration on to show share on page articles. 2 appeared (as described) but the other 2 don't appear. Facebook also has another issue as per my other ticket.

Thanks

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Re: Can't get like/share buttons to display on articles

Thanks for the credentials.. I just looked at your site and the social buttons are showing just fine for me.

If you're using a browser add-on to block advertisements, tracking or in other ways make you 'hidden' that's likely why you can't see the social buttons. Please try in other browsers or disable add-ons in the one you're using (or both).

I hope that helps,
Melissa

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Re: Can't get like/share buttons to display on articles

Hi,

I can see them on Chrome, but this is no different on Firefox, I still get the same result?

Also, how do you make the buttons just be icons like in the login module?

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Re: Can't get like/share buttons to display on articles

As Melissa mentioned, the reason you can't see them in Firefox is likely due to a browser setting that's preventing tracking or other social networking features from working. Can you tell me if the social buttons at the bottom of this page are working properly?

As for the buttons themselves, you can control the type that is displayed in the JFBConnect -> Social configuration area in the Joomla admin area.

I hope that helps,
Alex

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Re: Can't get like/share buttons to display on articles

One possibility for Firefox is to check your Tracking Protection setting, which may be blocking social networking features.

I hope that helps,
Alex

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Re: Can't get like/share buttons to display on articles

I have the same problem. In Firefox with tracking on facebook does not show but google does eg at the bottom of this page. If I disable tracking then facebook appears. So question is why does google button display with tracking on and facebook does not ?

If I go to a competitor site https://www.animalfriends.co.uk/blog/becool-rainy-days/  the buttons on this site display with Firefox tracking on so this implies its an issue with jfbconnect.

Also with tracking off the linkedin share and pintrest buttons do not display. All others are ok.

Thanks
Paul

Edited by: toomanylogins - Sep-27-17 04:51:39
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Re: Can't get like/share buttons to display on articles

The buttons on the page you refer to use the Share command from Facebook, not the Like. Share pops up a new window and the user is able to control the post to their account. Like uses details about the user being logged in already to Facebook, which is considered 'tracking', and why Firefox blocks it.

As for Google or other social networks, Firefox determines what it considers to be 'tracking'. There's little we can do about this because the browser is configured to stop this type of behavior. To circumvent it is impossible because the browser is what's loading the page and disabling features as it sees necessary.

We are considering some alternative button types, that use popups for confirmation that the user wants to Like a page and whatnot, but those are more cumbersome. They also  add extra steps while users are in other browsers, which may decrease user engagement as well.

I hope that helps explain more, but if there's anything else we can help with, please let us know.

Thanks,
Alex

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Re: Can't get like/share buttons to display on articles

Thanks Alex,

I still have the following issue I cannot get linkedin button to display in content all others are ok this is version 7.2.1. Plus our competitor is able to display buttons without tracking disabled in FF. Can we w do the same by disable FB share ? I tried this as follows

Tracking enabled and FB Share button off
Twitter displays the word Tweet as link
Google displays button
All others hidden

https://www.youdopet.com/twilight-bark/ … ulous-pets

Paul

Edited by: toomanylogins - Sep-28-17 05:09:18
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Re: Can't get like/share buttons to display on articles

LinkedIn is putting the following error message in the browser console when I load your page:

Uncaught Error: You must specify a valid JavaScript API Domain as part of this key's configuration.

Please make sure you followed step 4.d.1 in our LinkedIn Setup Guide

I hope that helps get you going!
Alex

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Re: Can't get like/share buttons to display on articles

Hello Alex

I am still trying to sort this tracking protection issue. Are you saying we can disable like button then share button will display with tracking turned on.

Paul

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Re: Can't get like/share buttons to display on articles

I don't know if the Share button will display without the Like button, but it's worth a shot. My guess though is that it still may not work.

JFBConnect loads the Facebook Javascript library onto the page. Facebook likes to track people and the Do Not Track feature in Firefox will try to block that library to prevent the tracking.

I just tested a bit more with Firefox. When I visit the competitor's site you mention in 'normal' mode of Firefox, the Share button does display at the top as well as the Facebook Comment box. That should be the normal behavior you see as well where the JFBConnect Share and Like buttons also show.

If I open a "Private Browsing" session, then the Share button still does display but the Facebook Comment box is missing.

Are you seeing the same behavior? Mainly, is the Share button missing only when you're in Private Browsing? Can you tell us what happens on this site? Do you see the Share and Like buttons when you're using Firefox in normal mode (not Private Browsing)?

Thanks,
Alex

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