Topic-icon FB Login problem

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7 years 3 months ago - 7 years 3 months ago #60450 by support_
FB Login problem was created by support_
We follow the manual and the used AutoTune.
We use the button to login with FB, we apply the FB PopUp, but the answer is:
www.mammacult.com/it/component/com_jfbco.../view,loginregister/

and show HTTP ERROR 500

thank you.
stefano

ps:
with Google some problem
www.mammacult.com/it/component/com_jfbco...view,loginregister/#

even with non sef:
www.mammacult.com/index.php?option=com_j...return=L2l0L2xvZ2lu#
Last edit: 7 years 3 months ago by support_.
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7 years 3 months ago - 7 years 3 months ago #60451 by support_
Replied by support_ on topic FB Login problem
finally G+ works...
Last edit: 7 years 3 months ago by support_.
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Support Specialist
7 years 3 months ago #60454 by alzander
Replied by alzander on topic FB Login problem
I don't see Facebook enabled on your site, so I can't test it directly right now.

Looking at the URLs you posted above, it looks like you have sh404SEF (or another SEF extension) enabled. Please set your SEF extension to 'skip' altering URLs for JFBConnect. Each social network is very sensitive to the data and URLs it responds to. When they are altered by another extension, the social network thinks something is wrong and will not authenticate the user.

If that doesn't work, please leave Facebook login enabled on a page of your site and let us know where we can test.

Thanks,
Alex
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7 years 3 months ago - 7 years 3 months ago #60459 by support_
Replied by support_ on topic FB Login problem
Hi,
thank for you answer.
Of course we already set SEF (we use sh404SEF and set to non SEF).

We tested the login on our test site and is ok
mammacult.crealab.com/

both FB and G+ are fine

On production site we have dedicate page for test:
www.mammacult.com/it/login

here works G+ but not FB
or better, on log:
2016-12-19T20:38:49+00:00 INFO 217.133.30.109 jfbconnect Profilo Facebook connesso correttamente.
(Facebook profile properly connected)

Result also connected on backend (User Map), but doesn't seem connected on frontend...
May be some error on configuration...
We copy exactly the same config of test...
Even if test is not on https...
Any suggestion...?

Thank you
stefano

[img]https:///www.mammacult.com/images/login/l1.png[/img]
[img]https:///www.mammacult.com/images/login/l2.png[/img]
[img]https:///www.mammacult.com/images/login/l21.png[/img]
[img]https:///www.mammacult.com/images/login/l4.png[/img]
[img]https:///www.mammacult.com/images/login/l5.png[/img]
Last edit: 7 years 3 months ago by support_.
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7 years 3 months ago #60460 by support_
Replied by support_ on topic FB Login problem
Hi,
after several differents configuration... now works fine...
thank you
stefano

ps:
we can close the ticket, in case I will open a new one
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Support Specialist
7 years 3 months ago #60462 by mel
Replied by mel on topic FB Login problem
Sorry for the delay in response since your last post, but glad to see that you've figured out the problem. Could you let us know what the issue was?

-Melissa
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7 years 3 months ago #60464 by support_
Replied by support_ on topic FB Login problem
Sorry,
not fixed...

still the problem...

THANK YOU
for your support...
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7 years 3 months ago - 7 years 3 months ago #60465 by support_
Replied by support_ on topic FB Login problem
the problem seems to be

in FB configuration:

Show 'Login Credentials' in popup

possible?

If not enable doesn't work.

Very strange...
Last edit: 7 years 3 months ago by support_.
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7 years 3 months ago - 7 years 3 months ago #60466 by support_
Replied by support_ on topic FB Login problem
No still problem
sometime works, sometime not works

in production we have SumoMe tools...
may be some conflicts?

we have this error

You are overriding current access token, that means some other app is expecting different access token and you will probably break things. Please consider passing access_token directly to API parameters instead of overriding the global settings.

any idea?
thank you again

ps:
now we put fb login in production... but not works fine...

here le call back

mammacult.com/index.php?option=com_jfbco...ck&provider=facebook
www.mammacult.com/index.php?option=com_j...ck&provider=facebook
mammacult.com/index.php?option=com_jfbco...ck&provider=facebook
www.mammacult.com/index.php?option=com_j...ck&provider=facebook
Last edit: 7 years 3 months ago by support_.
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Support Specialist
7 years 3 months ago - 7 years 3 months ago #60467 by mel
Replied by mel on topic FB Login problem
Could you private message Alex or me super user credentials for the backend? I think it would be a lot easier to help us narrow it down if we can get in and start experimenting with the settings/plugins/etc.

You can send a PM by clicking on the envelope icon under our avatars.
Last edit: 7 years 3 months ago by mel.
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