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  7. Auto tune fail - Test: JFBCSystem plugin is enabled

Topic-icon Auto tune fail - Test: JFBCSystem plugin is enabled

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7 years 5 months ago #59926 by tenaki
Test: JFBCSystem plugin is enabled
Fail: Not Detected! Please enable in the Site Config area of Autotune or in the Joomla plugin manager.

Site is online etc. The FB app needs updating I think but not sure if that would cause the problem.

The facebook tab though isn't working anymore.

Any ideas
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7 years 5 months ago #59928 by mel
You have duplicate opening <html> tags on your page and this is probably causing the problem. It looks as though your template or another extensions commented out the second statement incorrectly.
<html prefix="og: http://ogp.me/ns# fb: http://ogp.me/ns/fb# touringcampsite: http://ogp.me/ns/fb/touringcampsite#" xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-gb" lang="en-gb" dir="ltr" >

<!--[if lt IE 7]> <html prefix="og: http://ogp.me/ns# fb: http://ogp.me/ns/fb# touringcampsite: http://ogp.me/ns/fb/touringcampsite#" class="no-js lt-ie9 lt-ie8 lt-ie7" lang="en"> <![endif]-->
<!--[if IE 7]>    <html prefix="og: http://ogp.me/ns# fb: http://ogp.me/ns/fb# touringcampsite: http://ogp.me/ns/fb/touringcampsite#" class="no-js lt-ie9 lt-ie8" lang="en"> <![endif]-->
<!--[if IE 8]>    <html prefix="og: http://ogp.me/ns# fb: http://ogp.me/ns/fb# touringcampsite: http://ogp.me/ns/fb/touringcampsite#" class="no-js lt-ie9" lang="en"> <![endif]-->
<!--[if gt IE 8]><!--> <html prefix="og: http://ogp.me/ns# fb: http://ogp.me/ns/fb# touringcampsite: http://ogp.me/ns/fb/touringcampsite#" class="no-js" lang="en"> <!--<![endif]-->

I would suggest going into the Extensions > Template area and looking through the files for your template. My first guess is that these statements will be in those files.
<!--[if gt IE 8]><!--> <html prefix="og: http://ogp.me/ns# fb: http://ogp.me/ns/fb# touringcampsite: http://ogp.me/ns/fb/touringcampsite#" class="no-js" lang="en"> <!--<![endif]-->
should be replaced with
<!--[if gt IE 8]> <html prefix="og: http://ogp.me/ns# fb: http://ogp.me/ns/fb# touringcampsite: http://ogp.me/ns/fb/touringcampsite#" class="no-js" lang="en"> <![endif]-->
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7 years 5 months ago #59937 by tenaki
Hi thanks for that I have done as said but still have a problem.

The template comes as standard with the following

<html xmlns="www.w3.org/1999/xhtml" xml:lang="language; ?>" lang="language; ?>" dir="direction; ?>" >

<!--[if lt IE 7]> <html class="no-js lt-ie9 lt-ie8 lt-ie7" lang="en"> <![endif]-->
<!--[if IE 7]> <html class="no-js lt-ie9 lt-ie8" lang="en"> <![endif]-->
<!--[if IE 8]> <html class="no-js lt-ie9" lang="en"> <![endif]-->
<!--[if gt IE 8]><!--> <html class="no-js" lang="en"> <!--<![endif]-->


I have changed it to

<html xmlns="www.w3.org/1999/xhtml" xml:lang="language; ?>" lang="language; ?>" dir="direction; ?>" >

<!--[if IE 8]> <html class="no-js lt-ie9" lang="en"> <![endif]-->

I am assuming I need both the above?
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7 years 5 months ago - 7 years 5 months ago #59938 by tenaki
It did work, now gone back in and it is failing again?

Update it now seems to be working but the page tab/canvas on FB isn't
Last edit: 7 years 5 months ago by tenaki.
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7 years 5 months ago #59940 by tenaki
Seems to be ok now I think it was my SSL cert
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Support Specialist
7 years 5 months ago #59942 by mel
Sounds like it's resolved... ? I ran the check and didn't see any error messages. If you run into any further problems that you don't think are related to your SSL, please let us know.

-Melissa
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  7. Auto tune fail - Test: JFBCSystem plugin is enabled
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