Topic-icon JFBCSystem not working properly

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7 years 6 months ago #59833 by Clarenceljw
HI Guys & Girls,

I recently had this error and my Page Tab in Facebook no longer works.

The background is that I moved my Cloudflare zoning from partial to full and in the process of implementing the SSL, a server misconfiguration occurred. I am not 100% sure whether the server issue is resolved, but I can access my site again after a HSTS error and was looking to fix this:

Warning: Issues were found with your site. Please check all tests below and correct any warnings or errors.

Test: JFBCSystem plugin is enabled
Fail: Not Detected! Please enable in the Site Config area of Autotune or in the Joomla plugin manager.

If the JFBCSystem plugin is enabled, but you still get this error, please check:
Your site is not in Offline Mode. If so, turn your site Online and re-run the Error Checker.
If you have a 'mobile template', disable it and re-test
Some templates have their own Facebook integration, and actively try to remove other Facebook extensions files. Try a different template.

No further tests can be run until fixed.

The plugin has definitely been activated. What do you recommend I do?

Thank you.


Kind Regards,

Clarence
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Support Specialist
7 years 6 months ago #59838 by alzander
The JFBConnect system plugin does look to be enabled. The problem is that Autotune can't see the code it's looking for because JCH Optimize is compressing, minifying and moving some of our Javascript code to a separate file where Autotune isn't expecting to find it.

If you really want to run Autotune, please disable JCH Optimize temporarily while you run it.

Beyond that, if you're running into functional issues with your site or your Page Tab, please let us know exactly what they are and we'll gladly help investigate further.

Thanks,
Alex
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