Topic-icon SC Social Widget

8 years 2 months ago #56770 by mooreg42
SC Social Widget was created by mooreg42
Moved from JFBC fan to SC Social Widget now the Likebox facepile does not show up on the page

see page: www.accbattles.com/football/clemson

Clemson Tigers Facepile
The topic has been locked.
Support Specialist
8 years 2 months ago #56777 by alzander
Replied by alzander on topic SC Social Widget
What do you see? Looking at your page in Chrome, I see the Likebox (now call the Page Plugin) correctly as seen in the image below.
File Attachment:


Let me know what you are, or aren't seeing, and how you're testing and I'll gladly help look into it further.

Thanks,
Alex
The topic has been locked.
8 years 2 months ago #56795 by mooreg42
Replied by mooreg42 on topic SC Social Widget
Thanks for your prompt response.

Seems like the module is working for Chrome and IE but not working in Firefox,

I was using Firefox as my main browser.

If you can take a look in Firefox and tell me what you see.

Thanks
The topic has been locked.
Support Specialist
8 years 2 months ago #56800 by alzander
Replied by alzander on topic SC Social Widget
It works for me in a normal Firefox browser window. Please note that if you use the "Private Mode" browsing feature, Firefox will automatically block Javascript and sites that can 'track' you. Facebook definitely falls into this category, which means that Firefox will automatically block some features like the Like Box.

There's nothing we can do about this as that's Firefox's behavior and the user chooses to browse the web in Private Mode.

The only recommendation I can give is to use our Channels feature which allows you to pull in a Facebook Page feed and display it natively on the site. However, to do that, you need to be an administrator of the Facebook Page and I'm guessing that's not the case with the Page you are trying to display.

I hope that at least helps explain the issue, but if you need anything else, just let me know.

Thanks,
Alex
The topic has been locked.
8 years 2 months ago #56805 by mooreg42
Replied by mooreg42 on topic SC Social Widget
Thanks,

I am the admin on the pages that I'm trying to display. It's working now on all 3 browsers. I appreciate your help.
The topic has been locked.
Support Specialist
8 years 2 months ago #56813 by alzander
Replied by alzander on topic SC Social Widget
No problem. I'm glad to hear we could help explain what was going on. If you need anything else, just let us know.

Thanks,
Alex
The topic has been locked.