Topic-icon Sign with facebook and linkedin have stopped working

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I no longer able to login to my site using facebook and linkedin. Google works fine. The page refresh after the facebook popup. In the address bar, the component added this in the link "www.example.com/en#_=_,

Any ideas?

Thanks
Robert
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8 years 11 months ago #53146 by alzander
The authentication worked for me. However, during the authentication, it looks like there is extension (likely for SEF) that is altering our authentication URLs. You'll need to disable that extension from altering our URLs. When it does so, they look like:
component/com_jfbconnect/1a8fde096da2676d226c3f3855611b67,1/provider,facebook/return,L2Vu/task,authenticate.login/view,login/

That's invalid and can cause some problems with the codes that Facebook returns to us.

I hope that helps get things fixed up,
Alex
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8 years 11 months ago #53148 by plezi69
Hi Alex and thanks for the prompt reply. It appears this only happen for one account using facebook and linkedin. How do I go by fixing this issue?

Thanks
Robert
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8 years 11 months ago #53156 by alzander
I'd still recommend disabling whatever is altering the URLs as that could be the problem. Then, I'd suggest:
* Enabling Debug Mode in JFBConnect to see if any errors are output
* Testing from different computers to see if there is any difference in behavior.
* Testing from different accounts to see if there is any difference in behavior.

There really shouldn't be a reason it affects just one account, but hopefully the above helps narrow things down.

Thanks,
Alex
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8 years 11 months ago #53173 by plezi69
I have done the all the task that you mentioned and I am still having the same issue. I was able to login with fb using a different facebook account. As for linkedin, I am getting this error in the link

index.php?option=com_jfbconnect&task=authenticate.callback&provider=linkedin&error=invalid_scope&error_description=Your+application+has+not+been+authorized+for+the+scope+%22r_fullprofile%22

Any ideas? after this link load, it redirects me back to the homepage.

Thanks
Robert
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Support Specialist
8 years 11 months ago #53174 by alzander
I'm not sure if the error_description at the end of the URL you post. There may be a conflict with the profile data you are trying to import and a recent change with LinkedIn. Yesterday, LinkedIn severely crippled it's API to only allow a very small amount of data to be retrieved for a user. We're planning a new release to support this update within the next few days.

In the meantime, I'd recommend going to the Profiles area in JFBConnect and checking the fields you are trying to import from LinkedIn. Remove (set to 'None') any of the fields that are not on this list below:
developer.linkedin.com/docs/fields/basic-profile

Keep us posted on how that goes.

Thanks,
Alex
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