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Topic-icon User register error with facebook register

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8 years 11 months ago #52795 by Beatsuka
Hi..

A user complained that he got a error while registering with facebook (see screenshot)

I tested this on my device and got no problem at all.
He is using Samsung Galaxy S5 / android / chrome browser
I tried on LG G3 / Android / Chrome browser

I suppose this might just be on his end. but I thought I'd check here just in case :)

what you recon? User side issue or something I should look into?

File Attachment:


Best regards
Beatsuka
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8 years 11 months ago #52797 by alzander
Please make sure you've followed all steps in our Facebook Application Guide . Specifically, to fix that problem, look at step #9.

I hope that helps, but if you run into anything else, just let us know.

Thanks,
Alex
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8 years 11 months ago #52815 by Beatsuka
Yes.. you were right. As soon as I read this document I rememberd I hadn't published the app yet.. my bad. sorry to waist your time and thanks for the help on this matter

however.. I used chrome to finish the setup - after I activated the app, no pictures will load on my facebook page in chrome but will work in firefox.. you think that might be connected? Not that it's your problem. just you know more about these things then me :P
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Support Specialist
8 years 11 months ago #52818 by mel

no pictures will load on my facebook page in chrome but will work in firefox

Could you explain what you mean by this? We don't quite know what you're asking for this.

-Melissa
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8 years 11 months ago #52979 by Beatsuka

mel wrote:

no pictures will load on my facebook page in chrome but will work in firefox

Could you explain what you mean by this? We don't quite know what you're asking for this.

-Melissa


no problem

basically .. ever since I finished seting up the app for facebook, my facebook on Google Chrome browser has been messing up in the way that it does not display any profile avatars and any images.
I doupt it has anything to do with this but I just thought there might be a chance since it has never happened before and starts the second I finish seting up the app.

Currently this happens regularly , about 40% of the time i'm on facebook so I assume it's a FB bug but not anything to do with the app issue.
However. if it has to do with the app, then that is not your problem, so I have no idea why I bothered bringing it up here.

You can see the attachment screenshot for what I mean but please. i'm not blaming anything here. Just thought since you know more then me about all this app / fb stuff that there might be something you knew about this..
File Attachment:


Best regards
Beatsuka
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Support Specialist
8 years 11 months ago #52985 by mel
No, we have not seen that behavior before, but that definitely sounds like a Facebook bug to me :)
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8 years 11 months ago #52989 by Beatsuka
Brilliant. thank you for your reply's and all the help :) Great support as usual from you guys :)

Best regards
Beatsuka
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