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Topic-icon SOME users get the FB "App Not Setup: The Developers...", Others ok

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9 years 3 weeks ago #52289 by BradG
SOME users get FB Login Error.

1) Failed users can't Register or login with FB button (a few others can without a problem)
2) Failed users get the typical " "App Not Setup: The Developers of this app..." error with no further details from FB
3) I have the latest JFC (downloaded yesterday) am running on Joomla 3.4 and Jomsocial.
4) Same problem happens if I have Jomsocial integration turn on (and plugins enabled) or turn off with plugins disabled.
5) Autotune says everything is fine, your test and site check features pass, even FB says the apps seems to be set up correctly.
6) Same problem happens with Chrome or IE, with history/cache emptied or not.
7) The Failed users are consistently failing (never can reg or login) and the successful users (like me) can always login or register.

Help :-)
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Support Specialist
9 years 3 weeks ago #52291 by mel
This is usually caused by your Facebook application not being set Live. You can enable that in the Status & Review section at developers.facebook.com. When not live, administrators/developers/test users of the application can still log in properly, which might be why your user is working properly. However, any normal users of Facebook that do not have a role in the application will encounter the error that you're seeing. Please verify that the Live setting is enabled and re-try authentication with a different user that has no role.

-Melissa
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  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. SOME users get the FB "App Not Setup: The Developers...", Others ok
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