Topic-icon Facebook Hates Me

10 years 6 months ago #37799 by mooreg42
Facebook Hates Me was created by mooreg42
I submitted to image action to facebook several times. I know that it works.
I have tested with test user.
FB staff has tested successfully and still I get response from them that it does not work.

I have attached screen shots of all actions and activity logs.

The response they replied to me states that image does not show on timeline, but we do not control whether the image post on the timeline, we can only see that it post to the FB activity log. (States this in one of the videos)

I have resubmitted 6 times now over the last 2 weeks.

Can you give me the exact steps written down to get them to accept your image action.

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Support Specialist
10 years 6 months ago #37925 by alzander
Replied by alzander on topic Facebook Hates Me
Very sorry for the delayed response on this.

The response they replied to me states that image does not show on timeline, but we do not control whether the image post on the timeline, we can only see that it post to the FB activity log. (States this in one of the videos)

There's a note in the videos about it being called an 'article', but the image should actually show in the Timeline. Without that, it's understandable why the action isn't approved.

Can you tell me:
* What image is being posted? Is it an incorrect image, the default image from JomSocial, some blank image, or the album cover image?
* Is the image publicly accessible? If not (if it's in a private album), then Facebook's Open Graph scanning tool won't be able to see the Open Graph tags and the image won't work. The image would have to be public for it to be shared in a user's Timeline.
* What URL is the action linked to? It should be the image or the album cover (I can't remember which). Check that that link works even if you aren't logged into your site.

Let me know if any of the above helps or the answers to the above questions, and we'll gladly look into it further.

Thanks,
Alex
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10 years 6 months ago #37928 by mooreg42
Replied by mooreg42 on topic Facebook Hates Me
Alex,

I'm sure that you'll find this interesting, but I just resubmitted the action without changing anything because it should have been approved.

I guess I go a better tester because it has since been approved.

Therefore Facebook loves me again.

Thanks for the Support.
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