Invalid Token, plus backend error

Invalid Token, plus backend error

There a few posts before about Invalid Token when trying to login user, but this one is a bit different.
Disabled cache, FB and other API's are correct.
This happens when user is logging in using existing username and password (not social buttons)
"INvalid Token Error"
Also, when trying to change option in backend, getting an "0 - Error" - attached.

I have an installation of JFB connect on another site, and it works fine,
the difference on this one is:
1. J2.5 instead of 3
2. download ID, just expired so was not able to run autotune.
- does this mean i can no longer use the component after support expires?
that's not good...

Any help much appreciated
handility.com is the domain - for login click on the drop down tab'

qeaou
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Re: Invalid Token, plus backend error

Invalid Token Error fixed.

Now the problem remains: cannot edit any settings in joomla backend (JFB component) - it always gives the Error attached in the original post.

0 - An error has occurred.
Table config not supported. File not found.

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Re: Invalid Token, plus backend error

Can you try re-installing JFBConnect? It sounds as if the database tables didn't get created correctly or the files didn't get installed properly.

2. download ID, just expired so was not able to run autotune.
- does this mean i can no longer use the component after support expires?
that's not good...

The component will still continue to work after the subscription has expired, but the Autotune configuration tool within JFBConnect will not, as explained on the JFBConnect purchase page at https://www.sourcecoast.com/index.php?o … view=level

-Melissa

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Re: Invalid Token, plus backend error

Cool!
Thanks for that suggestion, it worked.
Just in the interest of others encountering this, you need to uninstall component, clean cache and in my case run an sql table refresh or fix, otherwise, the component reinstalls using the same corrupt table (i think)...

--
What still happens now:
1. When I am in JFBC dashboard "Facebook Application information not found. Please run AutoTune to fetch your settings."
FB App is working correctly, so not sure why this still appears. I just want the autotune prompt to politely get off my back current/smile

2. Trying to run channel display (Social stream from FB page), signed up up as a new user using FB social connect,
selected that user in backend as author of channel, but the message i receive is:
"The selected user has not granted the "manage_pages" permission. Please have them login on the front-end of the site and accept the correct permission."
- I can't for the life of me find that variable anywhere, can you help? How to users grant permissions from front end?

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Re: Invalid Token, plus backend error

1. When I am in JFBC dashboard "Facebook Application information not found. Please run AutoTune to fetch your settings."
FB App is working correctly, so not sure why this still appears. I just want the autotune prompt to politely get off my back

The message is displayed since this is a new install and you've never run Autotune on your site since your subscription has expired. While it may be annoying, you can safely ignore this message.

2. Trying to run channel display (Social stream from FB page), signed up up as a new user using FB social connect,
selected that user in backend as author of channel, but the message i receive is:
"The selected user has not granted the "manage_pages" permission. Please have them login on the front-end of the site and accept the correct permission."
- I can't for the life of me find that variable anywhere, can you help? How to users grant permissions from front end?

Please see the following link https://www.sourcecoast.com/jfbconnect/ … al-channel for how to get these permissions granted. Search for "The selected user has not granted the "XYZ" permission. Please have them login on the front-end of the site and accept the correct permission". If you follow the steps and still have problems, scroll down to the Troubleshooting section to help resolve the issue. After trying these suggestions, if you're still having issues, please let me know.

-Melissa

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Re: Invalid Token, plus backend error

Thanks Mel,

For some reason now, social buttons are inactive:
The sclogin module displays social buttons, but they cannot be clicked on, I tried with and without jquery (it seemed like a java thing), and with and without encryption and forcing ssl.
Any ideas?

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Re: Invalid Token, plus backend error

It doesn't seem like our JFBCSystem plugin is enabled at all. Can you double check that the authentication, user and system plugin are enabled for JFBConnect?

Thanks,
Alex

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Re: Invalid Token, plus backend error

Hi Alex, yes this seems to be the issue,
(this happened when i reinstalled JFB as part of another problem) - so I enabled JFB both system and user plugins etc...
and now the site just goes blank, I contacted server admins, they said it is a joomla issue not a server one, so I am a bit stuck...
why would this be happening? any clues?

I went through the forum and it seems like it's not a one off issue, has been happening to other users, mainly to do with missing php libraries.
(in my case it is not the J version, I am using the latest 2.5)
--
(I was not able to login to backend, so via FTP I renamed the component folder, now the site is back up but JFB is obviously not live - giving message attached)

What is the best way to try to address the issue?
https://www.sourcecoast.com/images/agorapro/attachments/25623/mini_Screen-Shot-2015-04-14-at-41956-pm.png

Rob

Edited by: qeaou - Apr-14-15 01:22:35
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Re: Invalid Token, plus backend error

so I enabled JFB both system and user plugins etc... and now the site just goes blank

A blank page generally means that you have a PHP error on the page. If you turn error reporting to Maximum or Development in the Joomla Global Configuration area, you'll probably see an error message in the front-end. From the error screenshots you've provided, it looks like all the necessary files are not in place on your site. OOur factory.php file is used extensively in JFBConnect and is probably causing the error on the front-end too.

I'd suggest disabling all of the JFBConnect plugins, SCLogin, SourceCoast library and JFBConnect component. Then attempt to re-install again. Verify that the components/com_jfbconnect/libraries/factory.php file is present. If it is, then re-enable everything and try to load the frontend/backend again. If it is not there, let us know.

-Melissa

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Re: Invalid Token, plus backend error

Hi,
I re-installed (third time now), but still same result. Best way to explain this is here http://youtu.be/0qBjR9ebWdM
it's a screencast, disabling, enabling, errors, etc...
Please help

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Re: Invalid Token, plus backend error

The video is helpful, but I'm still confused on what's happening:
* At the beginning, the warning about the missing factory.php file is shown. Then, about halfway through, that error goes away. You rename the directory, which fixes the error and that seems correct. That seems correct. With the directory improperly named, the file is going to be missing.
* You're disabling things from the "Manage" area of the Joomla installer. The proper way to disable things is from the Plugin Manager or Module Manager. Doing so from the Manage area can cause other problems like you see where the SCLogin module shows "Extension Disabled".
* When you're testing, please set Error Reporting to 'Maximum' as Melissa notes above so that we can see the error.

Are the API / Secret keys still properly set in the Configuration -> Facebook area (or other social network tabs)? If not set there, the social login buttons won't display for that network. That tab was never shown in your screen cast.

Let us know what the blank page error you're getting is and we'll help however we can. Also, feel free to send us super admin credentials through a Private Message so we can login and look at what's happening closer.

Thanks,
Alex

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Re: Invalid Token, plus backend error

I sent login details via PM. Can you help?

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Re: Invalid Token, plus backend error

Please see the PM we just sent. Can you send FTP access as well? The plugins are enabled and causing the white screen on the front-end and back-end currently.

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Re: Invalid Token, plus backend error

Thanks for the FTP credentials. There seemed to be a conflict with your system plugins. By re-ordering the JFBCSystem plugin first, it seemed to resolve the issue. Please thoroughly review the behavior on your site and let us know if you continue to have problems.

-Melissa

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Re: Invalid Token, plus backend error

That helped indeed,
but now we are back to the very first issue / error:

0 - An error has occurred.
Table config not supported. File not found.

I think we might have turned a full circle here...

Any ideas?

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Re: Invalid Token, plus backend error

That error means there's another extension on your site that's using a model called "Config" but not loading using the proper Joomla method which inserts the name of the extension first. A model is what interfaces with the database. Our config model is called:
JFBConnectModelConfig
We've run into issues with other extensions in the past that try to load their model simply using the name "Config", which will cause conflicts with any other extension that uses that name, like JFBConnect.

This would also explain the white page. When JFBConnect goes first, we load the config model and cause the 'other' extension to show a white page. When they are ordered first, JFBConnect has issues.

You'll need to narrow down what plugin (or plugins) are instantiating their model the wrong way. It's very likely that it would be a system plugin. What I'd recommend is going to the Plugin Manager and
* Disable plugins one-by-one.
* Test the saving to see if you get the error.
* If so, continue disabling plugins until the error goes away
* When the error goes away, start enabling plugins until you isolate the specific plugin (or plugins) that cause the issue.

If it's caused by multiple plugins, it's likely they'd all be from the same extension, like the dd plugins you have. I don't know what that is, but there were many plugins that started with dd. It's possible that only when all of those plugins (or another group of plugins from a separate extension) are disabled that the error will go away.

If error reporting worked on your site, things would be much easier as the white page would display an error from the specific extension, but the Error Reporting setting in the Joomla Global Configuration area has no effect, which means either the host has disabled that ability or another extension is specifically turning off error reporting (which is really bad).

Once you narrow that down, we'll be able to help further.

I hope that helps,
Alex

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