Rochen hosting - Joomla 1.6.3 - PHP 5.3

Rochen hosting - Joomla 1.6.3 - PHP 5.3

I moved my server from GoDaddy to Rochen (TOO SLOW ON GODADDY) and I'm having some small problems.  When I use "Facebook to login" it opens up the statik.facebook window and just sets there.  It does not close on its own.  When I close it, then it logs in using facebook.

my site is www.WTreF.com - you can test for yourself.  current/smile

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

What browser and OS are you using? We just tried on Chrome in Windows and the box closed without issue.

This issue has been known to happen, and usually clears itself up on it's own. It seems to be related to Facebook's Javascript API (which can periodically have issues), the browser, and the browser state (are you logged into Facebook already, what's cached, etc).

You may simply want to close your browser completely and re-open it to try again, or even from a different computer. Again, that's not optimal, and not something you could tell your users, but likely, this is just a random issue that should go away... great support, eh? current/smile

Alex

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

I'm using IE8.  The browser works fine on your site.  But on mine (just moved it over) it's not.  I tried on my site with 3 different PCs.  I cleared history on all browsers.

Here is my configs:
PC1 - Windows 7 - IE8 - Already logged into facebook
PC2 - Windowx XP - IE8 - Not logged into facebook, logged in using the statik
PC3 - Windows 7 - IE8 - Not logged into facebook, logged in using the statik

I used all these earlier and they worked.  They are not working after the "move" to Rochen.  Can it be a php 5.3 problem?  My site WAS using PHP 5.2, now it's 5.3.

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

Gotcha. I'm seeing the issue to in IE8 on Win7. Let me look a little further.

It really shouldn't be a PHP issue whatsover. That pop-up is 100% Javascript based, so while PHP 5.3 could cause other things, it really shouldn't affect that at all. I'll let you know what I find.

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

Using Chrome, I'm seeing the following Javascript error on the page. I certainly won't guaranatee the issue, but like I said above, Javascript is how that pop-up works, so if you can fix this, it may fix the problem you're seeing:

Code:

window.onload = function() {

    BoxHeights.equalise(,'c4');
}

That's not from JFBConnect, so I don't have much to tell you where to fix, or disable that. The problem with that code is that inside the (), the function is expecting 2 parameters, but the first is blank (there's just a ,'c4'), which is causes a Javascript error that can throw everything else off.

Hope that helps, and good luck,
Alex

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

If it helps.  I haven't changed ANYTHING on my PCs and they worked this morning on my site (GoDaddy using PHP 5.2).  After I moved it (Rochen using PHP 5.3) it started giving me the problems.  I'm not a techy guy, so I'm just giving you the variables.  Nothing on my PCs changed, just my server.  AND...I can use it fine on your site.  current/smile

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

It's possible that Javascript is being generated through PHP, and that's causing problems, which is causing the Javascript error, which is causing the login to fail. I just can't tell you. Try disabling that Javascript if you can. Also, you may want to try enable error reporting in the Global Configuration area.. that may help narrow down if there are some PHP problems on your site (which we can help you with if there are).

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

I am BRAND new to this.  I just downloaded chrome, and tried to find the error.  No clue where it's at.  If you can point me to how to generate the error that would be great.  Even better, does it tell you what file the error is in on my server?  I can FTP and be happy to remove that "," and see if it fixes it.  current/smile

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

I have error reporing as "system default" in the global configuration area.  It's been like that the whole time.  I'm not sure how to use it though or if I need to change it.

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

Hey there, no worries whatsoever about asking this type of stuff, just so you know.

To see errors, do the following:
In Firefox, go to Tools->Error Console
In Chrome, click the wrench icon and go to Tools->Javascript Console

In both cases, unfortunately, it's not going to tell you what module on your site is causing the issue, but will tell you if you disable it (the error will be gone). I can tell you that it's likely a feature of your template, because if you open the HTML of your page (Chrome: Wrench->Tools->View Source) and search for "BoxHeights", directly above that, you'll see the inclusion of the Javascript file /templates/hot_sportal/js/equal_heights.js, which is coming from your template directory.. so if there's anything in your template configuration regarding heights of boxes, modules, menu's, etc, try disabling or changing that, and it may help.

Finally, try turning Error Reporting to "Maximum". This may do nothing, or it may spit out a lot of Warnings, and Notices onto your page in ugly text. If you see those (and it's only a few) feel free to copy them here, and it may help diagnose some things. If it's a ton, let me know, and we can figure out another way to see them. Once done, make sure you set it back to System Default (or None) which is how it should be configured for normal operation.

Hope this all helps!

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

Oh.. one other thing I just noticed.. the BoxHeights thing is trying to do something to 'c4'. Searching the HTML on your page, I see 'c4' in one other spot, which is the ID of the module group that JFBCFriends and Random Quotes are set to appear in. Not sure if this will help you when looking at the template, or if you're aware of anything in the template (or elsewhere) that would possibly try to resize those modules, but again, it may give you an 'ah ha' moment current/smile

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

I switched to Maximum.  I see nothing?

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

That's actually a good thing. There generally shouldn't be any PHP warnings or notices on your site.

I just found a site that has a little bit of the code from the template your using, and see where the issue is coming from. Can you simply try disabling the JFBCFriends and Random Quotes module for now? Once done, try logging in and seeing if that fixes it. Also, at least check if the Javascript error goes away (or leave disabled and let us know and we'll check). It's always possible I'm barking up the wrong tree, so I hate to spend a huge time finding the problem, just to find out it's not the cause of the pop-up remaining.

If that doesn't work, and if you're ok with it, it may be best to send us a set of super admin credentials to look into it further. To Private Message them, click the arrow under my name and then the little mail icon. If you're uncomfortable with that, we completely understand, and will continue to do what we can in the forums.

Thanks,
Alex

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

I didn't make the changes.  I went ahead and PM you my information.  Let me know what you need me to do. current/smile  Thanks so much!!!

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

Yup, I was leading you down the wrong path. After digging around a bit, I noticed that you were using 3.3.0 of JFBConnect, which is slightly out of date.

I upgraded you to 3.3.1 which has a fix for a different type of issue, but that seemed to fix your issue too... win-win! In the process, I had to go through the Akeeba automatic configuration wizard, because to install something, your site creates a restore point.. it doesn't look like you re-configured Akeeba after your server switch.

We normally try never to install or change settings outside of JFBConnect, but in your case, I didn't think you'd mind current/smile

Please test, and should you run into any other issues, just let us know!

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

Oh yeah, I didn't upgrade your modules related to JFBConnect, so they still (on the JFBConnect Admin Overview page) read as out of date. Ideally, you should upgrade/re-install any of the modules you're using.

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

Of course I don't mind...but I'm 100% ok if you upgrade the admin side too because I'm not sure what you're talking about.  current/smile

BTW - I refreshed my browser and it will now popup teh statik page and just sets there. If I close it, it will send it will log me in.  Do I need to do something on my browser to get it to work?

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

Try closing IE and restarting it. We're definitely seeing an improvement, so I think it's gone, but obviously, I could be wrong.

As for upgrading the modules, it's not that bad current/smile In the admininistrator area of your site, if you go to Components->JFBConnect, you'll be on the Overview area of JFBConnect. Here, we have a section that shows you the versions of each of the JFBConnect pieces, and what version you have. You'll see a few numbers in red.. these are out of date and should be upgraded.

To do so, simply go to My Subscriptions area here on SourceCoast, grab the latest jfbc_modules zip file, unzip that file, and use the Joomla Installer to install each one. That will automatically upgrade each module as you install it.

Hope that helps, and keep us posted!

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

jfbconnect_profile_plugins_j1.5_v3.2.2_20110607_unzip_first.zip  3.2.2 - Joomla 1.5 2011-06-07 14:58:26   
com_jfbconnect_j1.5_v3.2.2.tar.gz  3.2.2 - Joomla 1.5 2011-06-03 09:38:55   
jfbconnect_social_modules_j1.5_v3.2.2_20110603_unzip_first.zip  3.2.2 - Joomla 1.5 2011-06-03 09:41:12   
com_jfbconnect_j1.6_v3.3.1.tar.gz  3.3.1 - Joomla 1.6 2011-06-03 09:39:25   
jfbconnect_profile_plugins_j1.6_v3.3.1_20110603_unzip_first.zip  3.3.1 - Joomla 1.6 2011-06-03 09:40:36   
jfbconnect_social_modules_j1.6_v3.3.1_20110603_unzip_first.zip  3.2.2 - Joomla 1.5 2011-06-03 09:41:44 

In my subscription areas this all I have.  I'm not sure how to get to the modules section?  current/sad

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

I see "modules" for joomla 1.5 at the very bottom???

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

The file your looking for in the download area is:
jfbconnect_social_modules_j1.6_v3.3.1_20110603_unzip_first.zip

If you can't get it, just let me know. I don't think updating the modules will fix the issue you may still be having.. but it's just best to always use the most current stuff. If you can't get it up and running, we can look into helping you install them tomorrow, but it's best to get a handle on it as we don't normally upgrade for our users. Sorry for the inconvenience

Have you tested for the IE issue again.. is the popup still hanging out too much?

Thanks,
Alex

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

I haven't tested it out yet because I'm waiting to upgrade.  I'm trying to find this file.  I'm going to "my subscriptions" and don't see it.  I can't find a "search" button to put the name in and don't see a "downloads" area.  I'm really sorry...I'm generally pretty good at this stuff...but can't find it anywhere??

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

Got them installed.  The "File Name" title was correct.  The "Version" column said it was for Joomla 1.5.  That's why I didn't see it.

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

Russell,
Very, very sorry. I just went to the download area and realize we named the bottom one wrong. I've updated it to be Joomla 1.6 v3.3.1. The file is the bottom one on the list, and the name (in the Filename column) is what we posted above.

Hope that helps, and thanks for calling that to our attention!
Alex

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Re: Rochen hosting - Joomla 1.6.3 - PHP 5.3

YEAHHH!  I updated everything and it works!  current/smile

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