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Topic-icon login button upon successful login

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i use Mac os 10.7.5. On our site wanderersrunningclub.org when you log in with facebook, the login button never changes to indicate that you have logged in.
i have deleted all my cookies, cleared cache and tried in three browsers: all the same. The enclosed screenshot shows FireFox, Safari and Opera. As you can tell, i logged in using FB in each one but the button still shows login (as if i have not logged in).

is this something with my facebook account? any help is greatly appreciated !

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Support Specialist
11 years 4 months ago #28981 by alzander
Sorry for not getting back to you earlier in your other post. After your last one, we looked up, and found the account you had subscribed from. We were a bit perplexed about the issue though and simply needed more time to investigate.

I just tested on your site, and the very first time I clicked the Login with Facebook button, the button did stay. I clicked it again and it worked as expected. I tried logging out and back in repeatedly and I couldn't get it to happen again, which makes it difficult to test. The first test was with Chrome on a Mac. I also tested with Firefox, after I had already registered, and couldn't recreate it there either.

So, it's hard to tell what happened, but hopefully I can get more information and provide some suggestions:
* If you have any caching enabled on your site, please try to disable it. Specifically, the System - Cache plugin, but also the Global Configuration caching setting as well.
* If you have any 'optimization' plugins for compressing, zipping, or otherwise speeding up your site, disable those.
Test again, and let us know if that makes any difference.

Finally, can you let us know if you're seeing the same behavior only with the first registration, or if it happens on every login for you (unlike us).

Thanks,
Alex
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thank you very much for your help. We have turned off the joomla caching and are still experiencing the issue.
i checked safari and firefox. Safari had all the cookies whacked and made me log in.
In foirefox i logged out (go to an article and then click the change link and choose logout).
i have never once seen anything but the login button. What you are seeing i have never seen (something other than the login btn on the top left).

i see the page go black with a modal saying i am being logged in. Then my icons shows up next to the comments in article pages. But the top left login button never goes away. Anything in my facebook settings possibly?
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Support Specialist
11 years 4 months ago #29122 by alzander
jand,
We've been testing a few times over the last 2 days and can't recreate the problem you're having. I've attached an image of what I see after I click the login button below, which is as expected:
File Attachment:


I've tested in both Firefox and Chrome and each time it works just fine. If you're still having the problems, can you:
* Test from a completely different computer
* Test from a different Facebook account

Not sure what would be causing the login module to not change, beyond caching, but that doesn't seem to be the problem anymore.

Thanks,
Alex
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