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Topic-icon Errors - site is down, white screen

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14 years 10 months ago #1455 by tmedina
I'm having issues with this component. Was working fine earlier, to an extent, now I get only a white screen. I can enable each piece and the site works fine until I enable JFBCLogin module -- at that point the site does not function, only a white screen is returned. I also noticed that in the component configuration the JomSocial settings are unavailable. Which is fine, as I do not use JomSocial, I use CB. But if I try to go to that tab I receive the following:


500 - An error has occurred.

JDatabaseMySQL::query: 1146 - Table 'presenu0_VOFL.jos_community_fields' doesn't exist SQL=SELECT * FROM jos_community_fields WHERE type="text" OR type="textarea"

Call stack
# Function Location
1 JAdministrator->dispatch() /home5/administrator/index.php:67
2 JComponentHelper->renderComponent() /home5/administrator/includes/application.php:136
3 require_once() /home5/libraries/joomla/application/component/helper.php:162
4 JController->execute() /home5/administrator/components/com_jfbconnect/admin.jfbconnect.php:16
5 JFBConnectControllerJomsocial->display() /home5/libraries/joomla/application/component/controller.php:236
6 JFBConnectViewJomSocial->display() /home5/administrator/components/com_jfbconnect/controllers/jomsocial.php:26
7 JView->display() /home5/administrator/components/com_jfbconnect/views/jomsocial/view.html.php:14
8 JView->loadTemplate() /home5/libraries/joomla/application/component/view.php:192
9 include() /home5/libraries/joomla/application/component/view.php:564
10 JFBConnectModelConfig->getJsFields() /home5/administrator/components/com_jfbconnect/views/jomsocial/tmpl/default.php:50
11 JDatabaseMySQL->loadObjectList() /home5/administrator/components/com_jfbconnect/models/config.php:184
12 JDatabaseMySQL->query() /home5/libraries/joomla/database/database/mysql.php:458
13 JError->raiseError() /home5/libraries/joomla/database/database/mysql.php:231
14 JError->raise() /home5/libraries/joomla/error/error.php:171
15 JException->__construct() /home5/libraries/joomla/error/error.php:136

My PHP error log follows:

[09-Jun-2009 18:16:58] PHP Notice: Undefined index: fbFieldMap in /home5/administrator/components/com_jfbconnect/models/config.php on line 167
[09-Jun-2009 18:17:13] PHP Notice: Undefined index: fbFieldMap in /home5/administrator/components/com_jfbconnect/models/config.php on line 167
[09-Jun-2009 18:17:29] PHP Notice: Undefined index: new_username_format in /home5/administrator/components/com_jfbconnect/models/config.php on line 167
[09-Jun-2009 18:17:41] PHP Notice: Undefined index: fbFieldMap in /home5/administrator/components/com_jfbconnect/models/config.php on line 167
[09-Jun-2009 18:17:43] PHP Notice: Undefined index: new_username_format in /home5/administrator/components/com_jfbconnect/models/config.php on line 167
[09-Jun-2009 18:17:45] PHP Notice: Undefined index: fbFieldMap in /home5/administrator/components/com_jfbconnect/models/config.php on line 167
[09-Jun-2009 18:21:01] PHP Notice: Undefined index: new_username_format in /home5/administrator/components/com_jfbconnect/models/config.php on line 167
[09-Jun-2009 18:30:00] PHP Notice: Undefined index: new_username_format in /home5/administrator/components/com_jfbconnect/models/config.php on line 167
[09-Jun-2009 18:30:07] PHP Notice: Undefined index: fbFieldMap in /home5/administrator/components/com_jfbconnect/models/config.php on line 167
[09-Jun-2009 18:30:36] PHP Notice: Undefined index: new_username_format in /home5/administrator/components/com_jfbconnect/models/config.php on line 167
[09-Jun-2009 18:30:48] PHP Notice: Undefined index: new_username_format in /home5/administrator/components/com_jfbconnect/models/config.php on line 167
[09-Jun-2009 18:37:32] PHP Notice: Undefined index: new_username_format in /home5/administrator/components/com_jfbconnect/models/config.php on line 167
[09-Jun-2009 18:37:47] PHP Notice: Undefined index: fbFieldMap in /home5/administrator/components/com_jfbconnect/models/config.php on line 167
[09-Jun-2009 18:38:18] PHP Notice: Undefined index: fbFieldMap in /home5/administrator/components/com_jfbconnect/models/config.php on line 167

Any suggestions on how to resolve this?
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14 years 10 months ago #1459 by tmedina
I have error reporting on -- nothing appears. When I "view source" of the displayed page the code is entirely blank. This problem is caused by the JFBCLogin module -- if it is turned on I receive a white page, if it is off then everything is fine. I feel like it is attempting to query JomSocial database tables which of course do not exist. Is there a way to completely un-install then re-install from the beginning? I believe somehow the configuration has been damaged.
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14 years 10 months ago #1470 by alzander
That's a new one to us and hard to debug even with the thorough information provided.

You can uninstall the component, but we do leave the tables intact. Did you ever have JomSocial installed? There was a case we helped debug once where JomSocial was installed, the user enabled integration, but then uninstalled JS... which made JFBConnect not terribly happy.

If you would like to PM (--->) us an admin account into your site, we'd be more than happy to investigate and try to fix the issue your having.
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14 years 10 months ago #1471 by tmedina
JomSocial had previously been installed on the system but was uninstalled prior to installing JFBConnect.

I've uninstalled JFBC completely, component, module, and plugins -- reinstalled and so far things are working again.

thanks!
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