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Topic-icon ERROR: Could not install the JFBConnect Facebook Authentication Plugin

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hello alzander,

I purchase your component as I promised with you at this link www.sourcecoast.com/forums/jfbconnect/jf...ebook-wall-to-joomla. Now I install your component and It's show " It was not possible to copy the selected file.
JInstaller::install: ไม่สามารถคัดลอกไฟล์: /home/acnethai/domains/clearacne.biz/public_html/administrator/components/com_jfbconnect/packages/install_4e40987c3fa13/jfbconnectauth.php to /home/acnethai/domains/clearacne.biz/public_html/plugins/authentication/jfbconnectauth.php"

ERROR: Could not install the JFBConnect Facebook Authentication Plugin. Please install manually.

What's the problem and how I can install manually? Sorry for purchase your component too late because I would like to wait your new version.
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Support Specialist
Not sure why that's happening. We had one other report of that on a Windows based server, but that doesn't seem to be your case.

Either way, to install manually, you simply need to unzip the com_jfbconnect_xxxx.tar.gz file to your local system. Then, in the /admin/packages folder, you'll see the system, user, authentication, content plugins and login module. You'll need to install each one manually from there instead of letting our main component try to do it automatically.

Definitely hope this helps, and sorry for the inconvenience. We haven't been able to diagnose the problem fully to understand the cause. It seems to be some sort of permissions issue, but just haven't been able to recreate it.

Please let us know how your experience goes, and good luck,
Alex
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Thanks alzander for your prompt reply and it's still show this error when I install plg_authentication_jfbconnectauth_j1.5_v3.4.0.tar.gz
It was not possible to copy the selected file.
JInstaller::install: ไม่สามารถคัดลอกไฟล์: /home/acnethai/domains/clearacne.biz/public_html/tmp/install_4e40c52a1d3bf/jfbconnectauth.php สู่ /home/acnethai/domains/clearacne.biz/public_html/plugins/authentication/jfbconnectauth.php

But I can install other plugin normally.
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Support Specialist
Can you check the permissions on the /plugins/authentication directory? It sounds like Joomla's simply unable to write to that directory. The permissions and owner of that directory should be the same as the /plugins/user directory, since it seems that directory is able to be written too.

Hope that helps, but if not, definitely let us know, and we'll do what we can to get it going for you.

Thanks,
Alex
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thanks alzander. It's ok now.
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Support Specialist
Great! Hope we got you going, and sorry for the delay between the posts..

Good luck, and should you need anything else, just let us know!
Alex
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