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Topic-icon Unknown.unkown users growing at an alarming rate

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15 years 2 weeks ago #672 by jdundon
Sorry to start a new post, but I wanted to see if this issue is happening to anybody else. It is rapidly spiraling out of control! I am getting a ton of users created with the username unknown.unknown_random number, and need to know what to do with them.

Original post -

[url:b8nsbsed]http://www.cmsmarket.com/forum/index.php?mode=reply&f=38&t=42&rb_v=posting#pr666[/url:b8nsbsed]

Since that post a few hours ago, when I had thirty users with the username unknown.unkown, have gotten 20 new users all with the username unknown.unknown ! What is going on? I am still getting proper user mapping for some users, so I know that the component has been partially working. I am also having no problems accessing my own account with facebook connect. Is this a spam issue? I just need to know what to do, delete these users or try to get some information from them. Please help!

My site is [url:b8nsbsed]http://www.rugbyunited.com[/url:b8nsbsed]

Thanks, sorry for the hassle.
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15 years 2 weeks ago #674 by jdundon
update -

since last night I have gotten 30 more unknown.unknowns... up to 80 or so now. What to do?
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15 years 2 weeks ago #680 by alzander
Are you using 2.0.1? This is a bug we intended to fix with that version. Our demo site had the unknown.unknown users created on it before that release, and since 3/24, has not had any.

The main fix for this was in the /components/com_jfbconnect/controller.php file. Look for this if/else block at line 44:
else if (!$rawFbUserId)
{ # Facebook isn't returning information about this user. Redirect them.
$mainframe->enqueueMessage('We were unable to retrieve your Facebook account information. Please try again');
JFBConnectFacebookHelper::logoutFacebookUser();
$mainframe->redirect(JRoute::_('index.php'));
}

If this is still an issue, this will be a very high priority, because it's not good what it's doing. The unknown.unknown users can be deleted. They have no user mapping, and are not 'real' users at all. You can see more of a description in the other post you link to.
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15 years 2 weeks ago #682 by jdundon
Looks like I missed the update somehow, will install it and keep you posted. Thanks for the response!
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Support Specialist
15 years 2 weeks ago #684 by alzander
No problem. We're not proud of that bug, and would love to call it closed. Let us know how it goes!
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15 years 2 weeks ago #685 by jdundon
I also installed that new version of JFBLogin a few days ago, do you have any advice on upgrading the component so I don't override those changes? Thanks!
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Support Specialist
15 years 2 weeks ago #686 by alzander
The new component install doesn't automatically install the JFBClogin component anymore. It tells you that you should though, but in your case, you shouldn't :)

We wanted it to automatically install previously while we weren't in 'stable' condition to ensure everyone was on the same page. Now we're trying to keep them separate so you can keep an older version of things if you don't want to upgrade.

I'd back up any files you've made modifications to first just in case...
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15 years 2 weeks ago #687 by jdundon
OK, so just the usual then, uninstall JFBConnect component, install the new one, and it should retain all of my preferences, api keys, user map, etc? Thanks!
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Support Specialist
15 years 2 weeks ago #689 by alzander
That's the plan :) Let us know if it doesn't work how you expect, or, as always, if you have suggestions on how to improve the process.
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15 years 2 weeks ago #690 by jdundon
Thanks, I should have read the instructions you already posted in the sticky thread. My bad! Installed the update last night and so far, so good!
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