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Topic-icon Blank page with all.js error

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13 years 6 months ago #4995 by fb_751193125
Hi there
I have been browsing and reading through the various entries describing a similar problem, but it seems that mine is a bit different.
Also, (I think )I have disabled all extensions that might interact with FB.
One of the things I wanted to do is to reset the Facebook Login Redirection Settings to "blank" in order to default to the front page. But that is not possible. Once you have chosen from the drop down menu a redirection page, you are not able to reset it to blank. Can you add the "blank" as an option in the menus (for new and returning users?)

Now to the error, that's what I get:
Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB0.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.1.4322; InfoPath.2; Media Center PC 5.0; SLCC1; Tablet PC 2.0; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C)
Timestamp: Wed, 22 Sep 2010 09:45:06 UTC


Message: 'root' is null or not an object
Line: 12
Char: 1216
Code: 0
URI: connect.facebook.net/is_IS/all.js


I tried to re-configure my Facebook app to English trying to bypass the /is_IS/all.js to see whether this is lanugage specific, but that seems not to work.

In our site I use CB and Open Source Excellence Access and Membership Management. The latter has also a "Redirection on Login" feature. I wonder if those two interfere?

Kind regards
Manfred

Webmaster adventistar.is
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Support Specialist
13 years 6 months ago #5001 by alzander
That's not good. Can you provide a link to your site so we can see the error and possibly debug it based on the code we see. We may need a super admin account to try to test a fix (once we've narrowed down the cause).

There's another report of this today (which isn't good). Both of you are using localized versions of the Javascript (introduced in 3.0.1), so it's possible you were on the right track.

Thanks
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Support Specialist
13 years 6 months ago #5003 by alzander
I just realized you said it was a white-page, which generally indicates a PHP error. Can you enable Error Reporting ( instructions ) and let us know the error that's popping up? That will help us hopefully recreate and diagnose the issue very quickly.

Thanks again!
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13 years 6 months ago #4999 by sveltosss
Hi.
Everytime I register a new account through facebook connect I get a white page after pressing the register button. The user is registered in Joomla but avatar and extra info are not registered in kunena (I have latest release).

This is the javascript error in IE8. In firefox I just get the white page

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.1.4322; .NET4.0C; .NET4.0E; InfoPath.2)
Timestamp: Wed, 22 Sep 2010 15:28:49 UTC


Message: 'root' is null or not an object
Line: 12
Char: 1216
Code: 0
URI: connect.facebook.net/el_GR/all.js
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Support Specialist
13 years 6 months ago #5000 by alzander
You're the 2nd user to report this error today. The other post is:
www.sourcecoast.com/forums/topic?id=1313

Can you provide a link to your site so we can see the problem and the code that's generated on your page? Obviously, we want to get to this as quick as possible if it's going to be a common problem. If necessary, we may request a Super Admin user so that we can test some fixes.

Thanks, and we'll get to the bottom of it.
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Support Specialist
13 years 6 months ago #5005 by alzander
Just merged the two topics. Please try the error reporting request above and report what you find.

Thanks
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13 years 6 months ago #5009 by sveltosss
I think I suspected the right thing from the beginning as no data was populated in user data in kunena. I do use the latest RC2 realease so I don't know if you support this.
Here are the errors I got.
Warning: include_once(/var/www/html/components/com_kunena/lib/kunena.user.class.php): failed to open stream: No such file or directory in /var/www/html/components/com_jfbconnect/libraries/kunena.php on line 20 Warning: include_once(): Failed opening '/var/www/html/components/com_kunena/lib/kunena.user.class.php' for inclusion (include_path='.:/php/includes:/usr/share/php') in /var/www/html/components/com_jfbconnect/libraries/kunena.php on line 20 Fatal error: Class 'CKunenaConfig' not found in /var/www/html/components/com_jfbconnect/libraries/kunena.php on line 23
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13 years 6 months ago #5010 by fb_751193125
Some of this looks very familiar to me...

Here is my version:

Notice: Undefined index: work in /var/www/vhosts/adventistar.is/httpdocs/components/com_jfbconnect/libraries/profile.php on line 103

Notice: Undefined index: work in /var/www/vhosts/adventistar.is/httpdocs/components/com_jfbconnect/libraries/profile.php on line 103

Warning: include_once(/var/www/vhosts/adventistar.is/httpdocs/components/com_kunena/lib/kunena.user.class.php) [function.include-once]: failed to open stream: No such file or directory in /var/www/vhosts/adventistar.is/httpdocs/components/com_jfbconnect/libraries/kunena.php on line 20

Warning: include_once() [function.include]: Failed opening '/var/www/vhosts/adventistar.is/httpdocs/components/com_kunena/lib/kunena.user.class.php' for inclusion (include_path='.:') in /var/www/vhosts/adventistar.is/httpdocs/components/com_jfbconnect/libraries/kunena.php on line 20

Fatal error: Class 'CKunenaConfig' not found in /var/www/vhosts/adventistar.is/httpdocs/components/com_jfbconnect/libraries/kunena.php on line 23


Please follow this link to replicate the error: adventistar.is/index.php?option=com_cont...cle&id=119&Itemid=84

Cheerio
Manfred
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Support Specialist
13 years 6 months ago #5012 by alzander
Going to make the grand assumption that both of you are using Kunena 1.6 RC3 (or any of the RC's). We've been testing Kunena with 1.5 and haven't updated to the RC's yet. We'll be working on this immediately, and should hopefully have an update out that's compatible with the old and new version within a day or so. Until then, our best recommendation is to disable Kunena integration temporarily.

Sorry for the inconvenience.
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13 years 6 months ago #5014 by fb_751193125
Diabling the Kunena connection resolved the problem for now.
Many thanks for your outstanding service and manner of communication. I am impressed.

All the best
M
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