Existing joomla users

No, definitely not. If a user is logged into Joomla, and you have the JFBCLogin module published, if they then login through Facebook, this will 'connect' their Joomla account to their Facebook account. Later on, they can login through either means, if they want to.

This configuration should work regardless of the "User Creation" process, so if you have it set to "Facebook User's Only", as I think you might want, all new users will have FB only accounts (if you disable normal registration) and 'old' users that connect will have both Joomla and FB accounts.

Make sense? If you have questions or run into issues, let us know!

We'll have to investigate how to do this, and if we can come up with an acceptable, secure way, we'll gladly implement it as an option. The big problem I see deals with security and making sure that the user's Joomla account can't be compromised by someone logging into Facebook and stealing their account on your site. On a quick think-through, I think this should be ok as you can't easily update your email in Facebook to someone else's address (you have to verify you own it). If a user's FB or email account is compromised, there's not much we could do about it, and they could reset their Joomla user password anyways and 'steal' the account that way... just thinking.

Please feel free to come up with any other things to be aware of, and we'll look into how to best implement this on our end. I actually think it should be a pretty straight-forward change, but testing will be the key. I'm sure you'll be willing to help out with that part This is also something we're starting to get more similar requests for as people are migrating to JFBConnect for bigger and bigger sites, so good to investigate now.

Glad you figured out something. We do like the idea, and will still investigate something for a future release for others.

As for a ticketing system, we definitely like to hear that feedback. We chose forums because it allows users to search for solutions quicker to their problems, but agree, it can be cumbersome and somewhat unprofessional looking. Do you have more feedback as to why you suggest a ticketing system? Mainly curious if you're unhappy with the support you've received here, or just the fact that you had to use forums to get it.

Thank you!

Thanks for the excellent feedback. We've been constantly updating and upgrading our site and support. Originally, we sold our extensions through CMS Market, but moved them here for a more professional atmosphere. Regarding individual posts, we really only respond to posts from users who are active subscribers, and only get about 1 post / week from non-active. The bubbles under a users' name of active subscriptions has tended to divert non-subscribers from posting, but we understand where you can feel 'one of many'.

You're original post was yesterday, and since then, we've responded 3 times, so I'm not sure I understand the swiftness statement... or at least, don't understand how we could be quicker in responding. However, we do understand that appearances mean a lot, and truly do value the feedback as to why a ticket system is better and are investigating methods to improve.

The other option we've considered (and part of the reason we chose Agora as our forums) is to lock the forums to only subscribers, either for viewing or posting. Currently anyone can read or post, but again, the overwhelming majority of the time it's active subscribers. If we feel inundated with non-subscriber posts, we can flip a switch to make the forums only read-only or not even viewable by non-subscribers.

Thanks again for you input. We're always looking for things to make our subscribers feel more central to our services, as we wouldn't be doing this without you!