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  7. Problem Setting up JFB Connect - Basic Info Section Error

Topic-icon Problem Setting up JFB Connect - Basic Info Section Error

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12 years 4 months ago #40898 by photosbymaximo
Hello,
I installed and follow the directions but I am having issues getting past the Basic Info Section. It says:


Error
Basic Info Errors Found! Please correct the errors listed before continuing.

I followed the instructions to the letter and having issues and it does not tell me what I did wrong. PLease help.
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12 years 4 months ago #40926 by photosbymaximo
How long does it take to get feedback. I wish there was a ticket system, check a forum over and over is kind crazy. At least with tickets I get to know that it won't be missed or overlooked. :(
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Support Specialist
12 years 4 months ago #40929 by alzander
Sorry you ran into issues, and sorry for the delayed response. There was a little more of a backlog today that we anticipated, but we're clearing everything up. Generally, we try to get an answer to users within a few hours, but sometimes, it can take up to a day.

Are there any errors reported in that Basic Info section, or do you just see the message? If just the message, with no information, that seems like a bug we've never heard of before. For note, the only things that are checked for on that page are:
* A Facebook App ID is set
* A Facebook Secrety Key is set
* Your SourceCoast Subscriber Id is set
At that point, the values aren't even checked to see if they are valid.. just that there is something in those fields.

If you have entered data, please let me know if it's showing for those fields or not. Either way, we'll help you get around the problem however we can.

Regarding forums vs a ticket system, that's something we're always thinking about. Originally (and we still agree) we chose forums because they are public. Ultimately, that helps users find answers to questions (if they want to look) as well as helping with getting more user feedback on some topics (new feature requests, general 'issues' that users wish behaved differently, etc).

You should receive an email response when I post this letting you know about the update, just like a ticket system, so no need to constantly check. And, as mentioned, we should be faster with our next response!

Thanks,
Alex
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12 years 4 months ago #41014 by photosbymaximo
Hello Thank you for the feedback.

I am having issues now. I can't log into my site admin area. I was messaging joomla thinking that my site got hacked but they said:

"Possibly you have disabled the Joomla authentication plugin or perhaps you have installed an extension that handles users and not configured it correctly."

Only plugin that I have installed that handles users is the JFBConnect and as previously stated, I did not do a good job in setting up and I think that is what is affecting me from signing in. PLEASE HELP.
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Support Specialist
12 years 4 months ago #41015 by alzander
What happens when you try to login? Are you getting an error message or some other message? JFBConnect doesn't have any way to deny a 'real' Joomla user access. We can only authenticate users that login using their social network credentials.

If standard Joomla authentication isn't working on the front or back ends, I'd have to agree with the support you received above: you've disabled either the Authentication - Joomla or User - Joomla plugins, both of which are required to use standard Joomla login credentials.

If that's the case, you'd need to access your database and re-enable the plugin using a MySQL query. JFBConnect would not, under any circumstances, disable those plugins.

I hope that helps explain a little, but again, if you're seeing an error message or have any other information, we'll gladly try to help investigate.

Thanks,
Alex
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12 years 4 months ago #41026 by photosbymaximo
Ok, I am at a total lost now. I don't know what.

both user and joomla plugins are turned on "1"

The last thing I was doing was working on setting up jfbconnect. But someone else also told me, it is not jfbconnect. But they can't figure out what is wrong either. I am losing my mind.

Thank you for speedy responses. And after using your forum, I see that it is equal and maybe even better than ticket system, cause someone else can see problems that may relate to their issue.

My problem continues.
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Support Specialist
12 years 4 months ago #41028 by alzander
Is the error you get when trying to login just "Username and password do not match or you do not have an account yet.", or something else?

In your database in the #__extensions table, check for the following on both the plg_authentication_joomla and plg_user_joomla rows:
* client_id = 0
* enabled = 1
* access = 1
* protected = 1

The access one is very possibly the issue. If it's not one, it means that 'public' users can't authenticate.. which, basically, means that no one can authenticate.

Keep me posted if that doesn't help. We'll gladly try to give tips on what it may be, even if it's not a JFBConnect issue. We just want to get you going :)

Finally, glad the forums are working their charm on you. We have the same opinions about finding an answer, if you want. Forums or a ticket system are nothing without good support, which is what we try hard to provide.

Thanks,
Alex
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12 years 4 months ago #41030 by photosbymaximo
Alex,

Thank you for offering more help during this stressful time. Pulling my hair out. lol

I check those. And those settings are there but still does not work.
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Support Specialist
12 years 4 months ago #41031 by alzander
Alright.. if you're interested in a quick code change, you can force all users to login with with following:
Edit the /plugins/authentication/joomla/joomla.php file. Around line 57, you'll see:
$match = JUserHelper::verifyPassword($credentials['password'], $result->password, $result->id);

			if ($match === true)
Update that like:
$match = JUserHelper::verifyPassword($credentials['password'], $result->password, $result->id);
                        $match = true;
			if ($match === true)
That will make any username you try to login with automatically login.. regardless of the password.

That should get you into the backend. If it doesn't, it means one of a few things:
1) You have 2 factor authentication enabled as well, and that's failing
2) The Joomla authentication plugin isn't firing properly
3) ???

That should narrow things down a bit though, however it works out. Hopefully, it will get you into the admin area to check things further though.

Please, please make sure you undo that change right after you're logged in though!

Thanks,
Alex
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  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Problem Setting up JFB Connect - Basic Info Section Error
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