Topic-icon can't log in website through IOS

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12 years 4 months ago #40382 by arokov
Hello Alex,

Check this out :)
When I wanted to log in to my website using the sourcoast login module using an ipad and iphone, I couldn't. I did not see any error message, simply there was nothing. I clicked on the "login" button and nothing happened. I checked the joomla original login module, and it was working well with IOS op systems. So there must be something with your login module. Do you have any idea why it could have not worked?
The same sourcoast login module works perfectly on my desktop.
Best
Aron
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12 years 4 months ago #40397 by alzander
Aron,
Can you let me know a few things:
1) Does the login module on this site work? We're obviously using our SCLogin module here.
2) Are you trying the Joomla login (username/password) or are you logging in through a social network? Have you tried the other way as well?

We've tested the SCLogin module with IOS (and many other devices) many times and haven't heard of this issue from other users. It could be a template (or other extension conflict).. the above answers will help narrow down the next steps.

Thanks,
Alex
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12 years 4 months ago #40583 by arokov
Hello Alex,

Sorry for the late reply. I use the joomla username / password login and this is where the problem come up. Unfortunately, I run into bigger problems then logging into my site with an IOS system. At the moment I had to replace the SCLogin module with the joomla original login module because it was not working at all. Let me tell you what I experienced.
When logging in with the SCLogin module using the jooml ausername / password, I frequently had the "invalid token" problem, a blank page and the error message. It even happened with cleaned cache and right after switich on the computer. It was so annoying that I stopped using the SCLogin module until it is solved.
Second: when I changed the SCLogin module to popup mode, the module did not show up in the middle of the screen, but on the drifted on the left and it wasn't active, which means that it seemed the module became grayed and in the background of the content, just right the opposite as i sould have.
I think it might be a CSS problem or other plugins conflict.
I use JCH Optimize pro plugin and the template has a JS and CSS compress feature.
So in a nutshell, this is it.
Best regards
Aron
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12 years 4 months ago #40584 by arokov
Sorry, I forgot to attach a screenshot of the popup module. Here it is.
Best
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12 years 4 months ago #40819 by arokov
Hello,

I would really appreciate an answer to using the login module, because at the moment it is not usable for me.
Best regards
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12 years 4 months ago #40906 by alzander
Aron,
I apologize for the very delayed response. Hopefully I can get answers to most of your questions below. If not, we'll definitely be more responsive going forward to get any of your problems resolved.

When logging in with the SCLogin module using the jooml ausername / password, I frequently had the "invalid token" problem, a blank page and the error message. It even happened with cleaned cache and right after switich on the computer. It was so annoying that I stopped using the SCLogin module until it is solved.

Are you using any caching on your site? The SCLogin module should work just fine with caching enabled, but to test, please disable the Caching option in the Joomla Global Configuration area. If that works, check if the System - Cache plugin is enabled. If so, disable that plugin but enable the Joomla Global Caching to see if that fixes the problem. Knowing which settings cause the issue will help narrow down the problem and help us to investigate or provide a better solution.

Second: when I changed the SCLogin module to popup mode, the module did not show up in the middle of the screen, but on the drifted on the left and it wasn't active, which means that it seemed the module became grayed and in the background of the content, just right the opposite as i sould have.

It looks like the modal version was disabled. I understand with the delay to our response. However, could you re-enable the module on some interior page so that we can test what's going wrong? It definitely seems like a CSS issue from your picture, but we'd need to see it live on your site to understand the CSS conflict that's causing that problem.

Thanks,
Alex
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