Pop up

Can you explain a bit more about what is, or isn't, happening? What browsers are working? What browsers aren't? What happens when it doesn't work?

Also, for the browsers that it doesn't work, I'd try the following:
* Make sure you don't have any popup blockers, virus scanners or privacy extensions installed. If so, try starting that browser with all extensions/add-ons disabled and test again.
* Try from a different computer using the same browser. That will eliminate a lot of possible conflicts that may be happening on the specific computer.

In general, we're not sure of any issues with the popup in any browsers, so we'll need to narrow down why your site/browser/computer is different than others.

Thanks,
Alex

I'm unsure why that popup wouldn't appear. Can you check the following:
1) Do you have any security extensions installed on your site? If so, can you try disabling them to test if they are blocking the popup for some reason?
2) In the Joomla Global Configuration area, set the "Error Reporting" setting to "None". It's possible a PHP notice or warning is preventing the popup from appearing correctly.
3) Check your Apache access and error logs when you try to load that page. See if there are any messages that may help narrow down what is preventing that page from loading.

Unfortunately, I don't have any specific answers to get you going. This is simply not something we've heard of before, but we'll gladly help investigate however we can.

Thanks,
Alex

In the last release, we had some fixes in JFBConnect to improve compatibility with the WidgetKit plugin in the front-end. However, I'm not sure what the WidgetKit plugin has to do with our admin area and we haven't heard of that problem before.

The only thing I can recommend for now is to re-order the WidgetKit plugin to before and/or after any JFBConnect plugins to see if that improves the issue. Most plugins shouldn't really be doing anything in the admin area though, so I'm not sure what's going on there.

Keep me posted, and glad we found a solution, albeit not a great workaround.

Thanks,
Alex

Sure. Please feel free to Private Message us admin credentials for your site. We'll gladly take a look. Please include any steps we should take and the exact name of the plugin you are enabling/disabling.

To PM me, just click the mail icon under my name to the left.

Thanks,
Alex

I don't know WidgetKit well enough to know why it's doing what it's doing, but I know what's happening. Normally, the link to open the popup should look like this:When WidgetKit is enabled, the link looks like:The last portion is the problem:WidgetKit is, for some unknown reason, changing our HTML for 'new' to 'neu'.

I have no clue what the cause of this is. You'd need to fix this with them to understand what is happening there. If you've somehow configured WidgetKit to do a replacement of all words 'new' with 'neu', you'll need to undo that for our popup to work.

I hope that helps get you going,
Alex