Topic-icon SSL connect error

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12 years 5 months ago #39930 by LeGiangAnh
SSL connect error was created by LeGiangAnh
Hello,

I use auto login feature for my website sologame.com
Recently I cannot login using Facebook anymore. It always shows error 35:
screencast.com/t/K8X9Wyyginl

When I come to backend to use Auto Tune it shows:
screencast.com/t/cOaiRblbcz

Error
Facebook API Error: name lookup timed out
Facebook Application configuration could not be loaded. Please check your App ID and Secret Key

Please help.
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Support Specialist
12 years 5 months ago #39938 by alzander
Replied by alzander on topic SSL connect error
A "Name lookup timeout" is an indication of a server misconfiguration problem. It means your server is unable to resolve the IP address for graph.facebook.com, read.facebook.com, api.facebook.com or multiple others.

You'd need to contact your hosting provider to see if they can determine why those address can't resolve properly. There are some simple command line tools (nslookup, ping, etc) that can help determine what is, and isn't, working when trying to resolve an address. Generally, it could be that your PHP configuration isn't enabled for outgoing SSL connections, but it could be many other issues as well.

I hope that helps get you started, but if you need more assistance, just let us know.

Thanks,
Alex
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