500 Error?

PhoenixUK
Offline

Active Subscriptions:

None

12 years 5 months ago #39702 by PhoenixUK

500 Error? was created by PhoenixUK

Hi Guys,

I've a problem at present whereby if I login to the front end of my community site by an account that's already linked to my FB, it throws me a 500 error as evidenced in the following screenshot.

I'm not sure why this would be happening, as every other aspect of my site seems to be functioning just fine?

I look forward to hearing from you in due course.

Regards,
Rob

The topic has been locked.

alzander
Offline

Support Specialist

12 years 5 months ago #39704 by alzander

Replied by alzander on topic 500 Error?

We released v5.2.2 of JFBConnect earlier today which should fix this issue. It was occurring in very specific circumstances on some sites.

If that doesn't help, then go to the JFBConnect - Usermap area. Search for the Joomla user that is having issues and see if the 'mapping' to the Facebook account is correct (it's for the Facebook user you expect it to be for). If you want to try, you can click the box next to that user and click "Delete" to delete *just* the mapping between that Joomla user and the social network. That may help clear up any issues that may exist between the connection for some reason and you can try to re-connect them by logging in again.

I hope that helps, but if not, let us know, and we'll gladly help investigate further.

Thanks,
Alex

The topic has been locked.

PhoenixUK
Offline

Active Subscriptions:

None

12 years 5 months ago #39724 by PhoenixUK

Replied by PhoenixUK on topic 500 Error?

Alex,

That's awesome and seems to have done the trick straight away since I updated to 5.2.2, thank you.

Regards,
Rob

alzander wrote: We released v5.2.2 of JFBConnect earlier today which should fix this issue. It was occurring in very specific circumstances on some sites.

If that doesn't help, then go to the JFBConnect - Usermap area. Search for the Joomla user that is having issues and see if the 'mapping' to the Facebook account is correct (it's for the Facebook user you expect it to be for). If you want to try, you can click the box next to that user and click "Delete" to delete *just* the mapping between that Joomla user and the social network. That may help clear up any issues that may exist between the connection for some reason and you can try to re-connect them by logging in again.

I hope that helps, but if not, let us know, and we'll gladly help investigate further.

Thanks,
Alex

The topic has been locked.

alzander
Offline

Support Specialist

12 years 5 months ago #39736 by alzander

Replied by alzander on topic 500 Error?

Awesome! Glad to hear the new released fixed up your issue. It's been a good release overall so far and should really make everything even more rock-solid than it was.

As always though, should you run into anything else or have any suggestions, feedback or general comments, we'd love to hear them.

Finally, if you haven't already, please consider leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It certainly isn't required, but is very appreciated:
extensions.joomla.org/extensions/social-...ook-integration/7215

Thanks,
Alex

The topic has been locked.

Start
Prev
1
Next
End

SourceCoast Login

500 Error?