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Topic-icon Social Stream stopped from working - Facebook sent us an email

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2 years 7 months ago #67371 by [email protected]
Hello,

We use the Social Stream module in our website final.equalacademy.eu/.
It used to work fine but last few days it's not displayed in our frontend.
We have received the following email from Facebook <This email address is being protected from spambots. You need JavaScript enabled to view it.
with subject "Action is required for Equal Society social stream"
and asked us the following:

Hi,

In order to keep the Facebook platform and community safe, we periodically review apps for compliance. We need the following information/action from you on your app, Equal Society social stream (AppId: 345732999883621), in order to approve your app’s continued operation on our platform.

Platforms affected: %ADDITIONAL_COMMENTS%.

When reviewing your app, weren't able to find any integration in your app or verify the permission use case that you provided during App Review.

To complete our review of your app, we need the following information from you:
- Your app's use case for the integration, such as Facebook Login, Invite Friends, Like, Share buttons.
- Detailed instructions on where we can find and verify the integration/permissions in your app.
- If applicable, detailed instructions on how we can access your app.
- If applicable, valid credentials for us to login to your app and test its functionality and use of any Facebook API integration. These credentials should be valid indefinitely to allow for future review of your app.

Please reply to this email with the requested information/change request before 2021-08-26 12:00 PST. To ensure that we receive your response, respond directly to this email and check that our email address is in the "to" field.  Note that new email addresses added using "cc" or "bcc" won't be able to respond to this email or view any future email responses from us regarding this request.  If we do not receive a response from you, your app will be subject to enforcement.

Thank you for your cooperation in our continued efforts to keep our platform safe,

Facebook Developer Operations Team

Is it valid? Do you know anything about this? What should we do?
Please, inform us about this situation.
Thank you in advance,
Apos
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Support Specialist
2 years 7 months ago #67372 by alzander
The email above looks valid, though strange with things like %ADDITIONAL_COMMENTS%. I'd respond to it and describe the different ways you integrate Facebook into your site as they ask. If you use login, explain why users need to authenticate on your site and if you pull in any additional profile data for them.

Try to describe any functionality you use within JFBConnect for integration.

I'm unsure if that's why the Social Stream isn't working, but that's a good place to start. We are constantly updating JFBConnect with new integrations and support for the latest APIs for each social network. The latest version is JFBConnect v9, which we'd recommend using for the best level of integration with both Joomla 3 and Joomla 4.

I hope that helps,
Alex
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2 years 7 months ago #67395 by [email protected]
Hello,
We really haven't understood what we have to do.
We've replied to them and asked them to tell us what we have to do.
If you have any ideas on how we can make Social Stream work again as it should, please inform us about.
Thank you,
Apos
The topic has been locked.
Support Specialist
2 years 7 months ago #67396 by alzander
Unfortunately, Facebook isn't going to be super responsive to requests for help. I would suggest answering their questions as best as you. I can't specifically state how to answer each one as every site integrates Facebook for different purposes. Here's some general thoughts though:

To complete our review of your app, we need the following information from you:
- Your app's use case for the integration, such as Facebook Login, Invite Friends, Like, Share buttons.

We integrate with Facebook login to allow users an easier registration and login experience on our site.
We do not use the Invite Friends feature.
We add Like and Share buttons to our content so our users can share our content with their friends.

- Detailed instructions on where we can find and verify the integration/permissions in your app.

After a user registers on our site, their profile information can be found at http.....

- If applicable, detailed instructions on how we can access your app.

You can login with Facebook at http:...

- If applicable, valid credentials for us to login to your app and test its functionality and use of any Facebook API integration. These credentials should be valid indefinitely to allow for future review of your app.

(for you---) Go to developers.facebook.com/apps, click into your app and then go to Roles -> Test Users. Click "Add" to create a new test user. Then, login to your site with Facebook using the email and password for the test user. Once that works, respond to Facebook with:

Please use the following test user credentials to login to our site. [Add the Test user credentials]


I hope that helps, but if you need anything else, just let us know.

Thanks,
Alex
The topic has been locked.
  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Social Stream stopped from working - Facebook sent us an email
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