Topic-icon Can you direct me what might happen with image shared

Hi Guys, I have been using JFBConnect for a while on a couple of websites. Never have a problem. One of the sites though now I try to use and have no idea why I cannot share - when share on FB page or group it does not show the image. Blank.
1. Used debugger show in debugging FB tools perfectly
2. When pop up to share it shows the image perfectly
yet when post image is not visible for some reason.
I even created a new app on FB as I thought I must overlook something. I even tested image that resides on other websites {JFBConnect image=othersite url.jpg} one I know display for sure same issue. I used the debugger, clean cache and it shows lovely in debugging tools but when posting ...blank.
Then I tried to disable RS Firewall as I thought maybe it has something to do with how images are rendered......now totally clueless. Chances are it might not be JFBConnect. But I wonder what it might be. It is a simple site ...

Maybe someone had a similar problem in the past. It is the Gantry framework a bit older site 2012 but I keep updated. Joomla version 3.9.21 and all elements are kept current including the theme.

I would be so grateful if someone can point me to some direction or maybe someone experienced a similar issue. I already spend few hours and to be honest no clue.  \
thank you
 
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Support Specialist
We'd be happy to try and help narrow down the mystery.

I looked through the Autotune results and tested with the first site I found at wes...com.au

I couldn't find a share button on any of the pages of that site, so it may not be the correct one. If that's not the page, the below may still apply.. but may not. Either way, the below should be investigated on that site. :)

Looking at one article on the site (power-cable-depth.html), I inspected the HTML of the page. On that page are 3 different calls to load the Facebook Javascript API with 2 different application IDs. Each loading instance looks like:
#1
window.fbAsyncInit = function() {
FB.init({appId: 'APP ID #1', status: true, cookie: true, xfbml: true});
FB.Event.subscribe('comment.create', function (response) {sendmail(response.commentID);});
};

#2
window.fbAsyncInit = function() {
    FB.init({version: 'v3.3',appId: 'APP ID #2', status: false, cookie: true, xfbml: false});
FB.Event.subscribe('comment.create', jfbc.social.facebook.comment.create);
FB.Event.subscribe('comment.remove', jfbc.social.facebook.comment.remove);
}

#3
js.src = "//connect.facebook.net/en_US/all.js#xfbml=1&appId=APP ID #2";

The first is from another extension that seems to be trying to send an email when a new comment is left on the page.

The 2nd inclusion above is from JFBConnect.

The final inclusion is using the really, really, really (10+ year) old version of Facebook's Javascript library (all.js). I haven't seen all.js being used in a long time, but years ago, it was known to cause issues with the Share feature.

I'd recommend:
* Absolutely removing the all.js inclusion
Then, either:
1) Removing the FB Javascript inclusion and initialization code from the other app
2) Or, (at least) using the same App Id for both JFBConnect and the commenting app

I hope that helps get you started and, if we're looking at the wrong site, please point us in the right direction :D

Thanks,
Alex
The following user(s) said Thank You: diana38
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2 years 9 months ago #67320 by diana38
Wow......didn't expect you got to the trouble to even check!!!!!!!!!!! Yes, it is this this old website. Yes, it helps to put me on the right path I hope ! Alzander thank you!!!!!!!!!!!!!!! So much for taking time and effort. I knew it is a bit messy old website...very old indeed...Wow guys you really rock...I think you are 100% right...let me try....HUGE HUGE THANK YOU AGAIN FOR YOUR TIME!
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2 years 9 months ago #67321 by diana38
WOO hoo ! Thank you so much. Yes it was old plugin I totally forgot about it. 10 years ago so you know lol...JFBConnect is the best!!!!!!!!!
oh you have no idea how grateful I am for solving this for me!!!!!!!! no idea...:) It would take me ages to figure out. YOu save so much time for me!!!!!!!!!!! Have a great week!!!!!!!
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Support Specialist
It's really no problem at all. We've been doing this a loooong time and very few issues surprise us anymore. It's what our support is here for as social networks (and websites in general) can be completely befuddling at times.

If you run into anything else and need help, just let us know!

Finally, if you haven't already, please consider leaving a rating and review for JFBConnect on the Joomla Extensions Directory. It's not required, but certainly appreciated:
extensions.joomla.org/extensions/extensi...l-display/jfbconnect

Thanks, and all the best!
Alex
The following user(s) said Thank You: diana38
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2 years 9 months ago #67323 by diana38
OMG I suck ...usually I write review for extensions I love.....so sorry. I will do so shortly. Thank you Alex...xoxo
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Support Specialist
Thanks so much, it's very appreciated.

Have a great day!
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2 years 9 months ago #67325 by diana38
No, it is me who is appreciated for your amazing support and extension! I posted a review but no idea why it takes so long nowadays to appear on JED ...:) I will keep checking and if not post again. Huge hugs
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