Topic-icon Facebook Share button disappeared

Active Subscriptions:

None
1 year 7 months ago - 1 year 7 months ago #66693 by dageke
The share-button appears on older items, but not the latest one, created today. I tried to create several items, but with the same result. Can I get some help?

Here is a link to today's item, without the button. The attachment shows where the button is supposed to be (underneath the title as well as at the bottom of the item)

www.thailandstidende.com/component/k2/it...jelp-ikke-ambassaden
File Attachment:
Last edit: 1 year 7 months ago by dageke.
The topic has been locked.
Support Specialist
1 year 7 months ago #66695 by alzander
I'm seeing both the like and share button on that page at the bottom of the article (under a picture that says "Trenger du en hage?" I mention the exact position as the page looks a little different than your image, but using the link you provided.

I was using the Chrome browser. I tried while logged into Facebook.com (not your site) and while logged out. In all cases, the Share button showed.

Can you test further and let us know any more details you can about how you're testing (browser, mobile or desktop or tablet, logged in, etc)?

We'll gladly test and investigate however we can.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
1 year 7 months ago #66700 by dageke
Thanks for the reply. The Like and Share buttons you are referring to are in another module, underneath the item. I was talking about a Share button that appears both at the top and at the bottom of the item. The picture I attached yesterday shows the one at the top.

I remember a setting in Joomla where you can choose "Top and Bottom" to show certain buttons. Do you know which setting I am talking about? I can't find it.

Anyway, the buttons are showing again today on this particular item, strangely. But it would still be useful to know why they disappeared... might happen again.

Best regards
The topic has been locked.
Support Specialist
1 year 7 months ago #66705 by mel
If you're using the content plugin to show the share buttons, go into JFBConnect backend > Social > Content Plugin - Like tab. The "Show in Article View", "Show In Category View", etc will set the position that the shares are displayed in (Top, Bottom, Both, After Title). It sounds like you have "Both" selected. One thing I would try is a different position like Top to see if there is different behavior.

-Melissa
The topic has been locked.
Social Stream
Hide. Seek. Play!

Countdown Hide & Seek Game

Countdown, the new hide & seek toy, is available now! Designed and developed by the founders of SourceCoast, it's the perfect toy to get your kids moving at all ages.

Get the Hide and Seek Toy on Amazon