Topic-icon easy tags not working

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2 years 6 months ago #65550 by yorron
easy tags not working was created by yorron
hello there,
i'm trying to add sharing buttons to some of my pages, using insertion of "easy tags" directly in the template layout files.
but instead of sharing buttons, i just get the esay tags as plain text - attaching a screenshot for example.
File Attachment:


i have working sharing buttons using the component's built in content plugin (set up in the component "social" settings).
so it seems like there's a specific problem with the easy tags.

what can i do to find the reason for this? are there any common reasons that can cause this problem?

i'm using Joomla version 3.9.1, JFBC version 8.0.0, PHP version 7.3.7.

any advise would be very helpful.
thank you!
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Support Specialist
2 years 6 months ago #65551 by mel
Replied by mel on topic easy tags not working
The most common cause for this is that the key parameter is not set in the easy-tag. Double check the JFBConnect backend > Social > Misc > Social Tag Admin Key' setting to see if you've set a value there. If so, add the "key=YOUR_KEY_HERE" to the easy-tag. If not, please let us know.

-Melissa
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