Joomla for Registration component doesn't import fb or linkedin data

I'm using JFBConnect 7.2.1, Joomla 3.7.4, PHP 5.60 and when using Joomla as the Registration component, it would only populate the expected fields (email and full name) from facebook when it was in developer mode. Now that I have switched to live mode, none of the fields are being populated.

If the application was importing data correctly while in developer mode but not when it's live, this usually indicates that your application needs to go through the approval process for the extended permissions. When looking at the source of the page, look for "jfbc.login.scope = ". What follows the equal sign is a comma separated list of permissions required for import. These are the ones that need to be reviewed.

Registering using LinkedIn never populates any of the fields.

Can you check your LinkedIn application and tell me what you have selected for the "Default Application Permissions" fields? Can you give me a specific URL to see this in action?

-Melissa

I just tried to look into the admin area of your site, but couldn't find too much that would pinpoint the problem. The main things I was looking for were:
* Caching extensions or something else that would prevent the signup pages from displaying updated, pre-filled information
* General setup issues

I didn't see anything wrong there with JFBConnect, but I couldn't figure out how your "Sign up" page works at all. I looked at the User - Profile plugin for Joomla, and it doesn't show any of the fields you have listed on the signup page. My guess for why things aren't populating is that you're using another extension that JFBConnect doesn't support or know how to integrate data into. Can you explain more about that Sign Up page.. how it works, where the fields are generated from and saved, etc?

Also, on the staging site, I'm unable to login with Facebook credentials since the app is setup for your 'live' domain instead.

Hopefully the above helps with some ideas, but let us know anything else you determine.

Thanks!

The email permission doesn't need to be approved by Facebook for you to use it on your site. You still need to request that permission from users if you want to be able to fetch their email address.

Ok.. it sounds like we need to investigate the Joomla registration page further. It's very possible they changed some field formatting which is breaking our injection of profile data into the forms. If it works on the JFBConnect registration page, that means the data is coming in.. it's just not making it where it needs to go.

If you'd like us to investigate this further on your site, could you send me a private message with FTP and backend credentials? I think we'll have to step through code to figure out why the form isn't populating correctly.

-Melissa