Topic-icon Facebook App Problem

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9 years 2 months ago #61314 by Peyman
Facebook App Problem was created by Peyman
Facebook App Informationen nicht gefunden. Bitte führe AutoTune aus um Deine Einstellungen abzurufen.
> Facebook App Information not found. Please run AutoTune to get your settings.
- but as i want run the autotune, i get the following problem:
my subscription is expired - Could not get app data and recommendations from SourceCoast.com. cached values have been loaded but may be outdated.
It is strongly recommended to establish a link and to retrieve the latest data and recommendations.

can't i use this plugin because my subscription is expired? is my only and new istallation.
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9 years 2 months ago #61315 by Peyman
Replied by Peyman on topic Facebook App Problem
always this error: Error: Information is needed for the app to work with OpenGraph. Please run Autotune configuration tool. To retrieve your settings.
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Support Specialist
9 years 2 months ago #61317 by mel
Replied by mel on topic Facebook App Problem
Peyman,
The Autotune configuration tool requires an active subscription to run. Without an active subscription, you'll need to configure your Facebook application in the Facebook developers area. We don't have instructions on how to do that because they change the developer area very often, which makes it hard to document.

Once your application is setup, authentication, social widgets and almost all other features of JFBConnect will work like normal. However, the Open Graph settings area requires specific information from your Facebook application that can only be loaded using Autotune. The Open Graph tags can still be set, but you won't be able to create custom Objects or Actions. Facebook discontinued custom Objects and Actions though, so you aren't loosing any functionality there.

I hope that helps explain, but if you need anything else, please let us know.

Melissa
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